Call 21112178894836571 2026-09-09 · Kartikey Chauhan · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 20 turns, clean transcript (0% inaudible) | English | 20 | supply_led (campaign_name:medium) |
Audio: noisy: The customer's side has significant background noise and chatter, making some of their speech difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.32
confidence high · +14/−4
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening with a discovery question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Call ended after the customer stated they were the wrong contact, so only one initial question was asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
Okay, I'll connect with him.
Summary
The agent contacted a lead for Tank Fab Engineers, but the person on the line stated they no longer work there. The customer was helpful and provided the correct contact's name and number. The agent successfully captured the new information and committed to following up with the correct person.
Coaching
Always start your call by using the customer's name and asking for permission to speak before moving to your hook.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening with a discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | I wanted to know whether you procure MS steel as in raw material in your company? Call ended after the customer stated they were the wrong contact, so only one initial question was asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage as the contact person was incorrect. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I'll connect with him. Agent secured the correct contact person's number and committed to calling them. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.49 | 18.7s | 19.5s | 44.8s | 4.4s | 198.9 | 0 | 10 | 10 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.6s
Hello.
customer
2.3s
Hello.
agent
3.0s
Hello.
customer
3.3s
Yes, tell me.
agent
4.2s
Uh yes sir, good afternoon. Karthik this side from JSW One.
customer
7.9s
Mhm.
agent
8.8s
I see your business, Tank Fab Engineers is registered on our platform.
customer
12.7s
Mhm.
agent
13.4s
So, I wanted to know whether you procure MS steel as in raw material in your company?
customer
18.0s
Sorry, I'm not getting you. Can you repeat? Hello, where you are calling from?
agent
22.3s
I'm talking from JSW One, Mumbai.
customer
24.6s
JSW One, okay. So actually I am no no more associated associated with Tank Fab Engineers right now.
agent
30.6s
Mhm, okay, you left.
customer
31.6s
So you can connect with Mr. Himanshu. Just write down one number. 727755
agent
36.8s
727755
customer
38.1s
4 54283.
agent
40.1s
Hm, okay okay. Okay, I'll connect with him.
customer
42.3s
Okay, thank you.
agent
43.0s
Alright.