JSWOzonetel · Call Analysis

IS_MFG_CR_GI_Coated_Opp_Jul26 campaign scorecard

Calls
94
87 transcribed
Scored
81
6 excluded as n/a
Avg pitch /10
3.43
floor 2.30
Q-flags / call
0.36
the LEAD, not the rep
Supply issues
9
our stockyard, not the rep
Sentiment
+0.02
30+ / 25○ / 26− · 6 n/a
Pitch score distribution — IS_MFG_CR_GI_Coated_Opp_Jul26
0 12 24 score 0/10 — 3 calls (red band) 3 0 score 1/10 — 24 calls (red band) 24 1 score 2/10 — 1 call (red band) 1 2 score 3/10 — 23 calls (red band) 23 3 score 4/10 — 8 calls (red band) 8 4 score 5/10 — 2 calls (amber band) 2 5 score 6/10 — 10 calls (amber band) 10 6 score 7/10 — 2 calls (amber band) 2 7 score 8/10 — 7 calls (green band) 7 8 score 9/10 — 0 calls (green band) 9 score 10/10 — 1 call (green band) 1 10
red 0–4 urgent amber 5–7 coaching green 8–10 strong score out of 10
Customer sentiment — IS_MFG_CR_GI_Coated_Opp_Jul26
Negative: 26 (29.9%) Neutral: 25 (28.7%) Positive: 30 (34.5%) n/a — dead: 6 (6.9%)
Negative 26 29.9% Neutral 25 28.7% Positive 30 34.5% n/a — dead 6 6.9%
Average pitch score by agent on this campaign
amber 5 green 8 floor 2.30 Aditya Pandey: 5.83 Aditya Pandey 5.83 sudeeps: 4.6 sudeeps 4.6 ankit mistry: 3.89 ankit mistry 3.89 Kartikey Chauhan: 3.75 Kartikey Chauhan 3.75 Ganesh: 3.0 Ganesh 3.0 dhruv: 2.42 dhruv 2.42 Abdul Ansari: 2.0 Abdul Ansari 2.0 Abhishek Gupta: 1.0 Abhishek Gupta 1.0 abhinav gautam: 1.0 abhinav gautam 1.0 Rohit Mishra: 0.8 Rohit Mishra 0.8

Pitch steps in this campaign % of available points earned

StepWtCallsPoints earned
CL2 Revalidate every field 381
14.2%
CL4 Closure with price & timeline 281
22.2%
CL3 Discovery (5 Qs, woven naturally) 281
22.2%
CL1 Opener acknowledges platform submission 281
58.0%
CL5 No unnecessary re-pitching 181
95.1%

Agent × step heatmap % of points earned per step — a cold column is a training gap, a cold row is a coaching case

AgentCL2CL4CL3CL1CL5
ankit mistry (46) 15 26 29 67 98
dhruv (13) 12 15 15 31 85
sudeeps (5) 20 20 30 100 100
Ganesh (3) 0 33 0 67 100
Rohit Mishra (5) 0 0 0 0 80
Kartikey Chauhan (2) 25 50 0 50 100
Abhishek Gupta (1) 0 0 0 0 100
Abdul Ansari (2) 0 0 0 50 100
Aditya Pandey (3) 50 33 33 100 100
abhinav gautam (1) 0 0 0 0 100

Agents on this campaign

AgentCallsScoredPitch G/A/RTalkMonoSentiment
ankit mistry 4746 3.89 3/12/31 0.696 23 -0.02
dhruv 1613 2.42 0/3/10 0.596 4 +0.03
sudeeps 55 4.60 1/1/3 0.81 5 -0.08
Ganesh 53 3.00 0/0/3 0.651 1 +0.26
Rohit Mishra 55 0.80 0/0/5 0.548 0 +0.07
Kartikey Chauhan 42 3.75 0/0/2 0.634 0 +0.10
Abhishek Gupta 41 1.00 0/0/1 0.65 0 +0.40
Abdul Ansari 32 2.00 0/0/2 0.65 1 +0.07
Aditya Pandey 33 5.83 0/2/1 0.629 0 +0.19
abhinav gautam 21 1.00 0/0/1 0.634 0 -0.12

Objections raised on this campaign

ObjectionRaisedHandledMishandled Handle rate
price16 79
43.8%
send_price_will_think14 212
14.3%
check_with_manager1 01
0.0%
credit (only if customer raises it)1 10
100.0%

All calls 94 — lowest score first; excluded calls at the bottom

CallStateDateAgentDur DispositionBandLangTypePitch QSupplySent
349721785403… scored 2026-07-30Rohit Mishra 2:00 General Enquiry full conversation English customer_led 0.0/10 1 – +0.33
349721785307… scored 2026-07-29dhruv 0:52 No_requirement full conversation Gujarati customer_led 0.0/10 0 – -0.22
349721785317… scored 2026-07-29dhruv 0:34 Wrap up time exceeded :0 full conversation Hindi customer_led 0.0/10 0 – -0.20
349721784202… scored 2026-07-16ankit mistry 2:27 General Enquiry full conversation Gujarati customer_led 1.0/10 1 – -0.12
349721785388… scored 2026-07-30dhruv 1:56 No_requirement full conversation Gujarati customer_led 1.0/10 0 – +0.24
349721783943… scored 2026-07-13ankit mistry 1:21 No_requirement full conversation Gujarati customer_led 1.0/10 0 – -0.42
349721784272… scored 2026-07-17ankit mistry 1:20 Call_back_later full conversation Gujarati customer_led 1.0/10 1 – +0.52
349721784096… scored 2026-07-15ankit mistry 1:14 No_requirement full conversation Gujarati customer_led 1.0/10 0 – +0.34
349721785235… scored 2026-07-28ankit mistry 1:12 Not_Answered full conversation Gujarati customer_led 1.0/10 0 – -0.60
349721784020… scored 2026-07-14ankit mistry 1:09 General Enquiry full conversation Gujarati customer_led 1.0/10 1 – -0.33
349721783943… scored 2026-07-13dhruv 1:07 No_requirement full conversation Gujarati customer_led 1.0/10 0 – -0.43
349721785143… scored 2026-07-27dhruv 1:05 General Enquiry full conversation Gujarati customer_led 1.0/10 0 spec_not_available -0.30
349721784094… scored 2026-07-15abhinav gautam 1:03 General Enquiry full conversation Hindi customer_led 1.0/10 0 – -0.12
349721784099… scored 2026-07-15ankit mistry 1:03 No_requirement full conversation Gujarati customer_led 1.0/10 0 – +0.23
349721784110… scored 2026-07-15ankit mistry 1:02 Does_not_deal_Steel full conversation Gujarati customer_led 1.0/10 0 – -0.58
349721785399… scored 2026-07-30dhruv 0:56 No_requirement full conversation Gujarati customer_led 1.0/10 1 – +0.36
349721783922… scored 2026-07-13dhruv 0:56 No_requirement full conversation Hindi customer_led 1.0/10 0 – -0.17
349721784027… scored 2026-07-14dhruv 0:55 No_requirement full conversation Gujarati customer_led 1.0/10 0 – 0.02
349721783933… scored 2026-07-13ankit mistry 0:51 General Enquiry full conversation Gujarati customer_led 1.0/10 0 – 0.00
349721784268… scored 2026-07-17Abdul Ansari 0:50 General Enquiry full conversation Hindi customer_led 1.0/10 0 – -0.26
349721784179… scored 2026-07-16Rohit Mishra 0:42 General Enquiry full conversation Hindi customer_led 1.0/10 0 – 0.00
349721785394… scored 2026-07-30ankit mistry 0:39 General Enquiry full conversation Gujarati customer_led 1.0/10 0 – -0.43
349721784092… scored 2026-07-15Abhishek Gupta 0:39 General Enquiry full conversation Hindi customer_led 1.0/10 0 – +0.40
349721785476… scored 2026-07-31Rohit Mishra 0:32 General Enquiry full conversation Hindi customer_led 1.0/10 0 – 0.00
349721784610… scored 2026-07-21Rohit Mishra 0:31 General Enquiry full conversation Hindi customer_led 1.0/10 1 – 0.00
349721784030… scored 2026-07-14ankit mistry 0:30 No_requirement short or unclear Gujarati customer_led 1.0/10 0 – -0.17
349721784615… scored 2026-07-21Rohit Mishra 0:28 General Enquiry short or unclear Gujarati customer_led 1.0/10 0 – 0.00
349721784022… scored 2026-07-14ankit mistry 4:45 No_requirement full conversation Gujarati customer_led 2.5/10 0 – +0.21
349721783945… scored 2026-07-13ankit mistry 3:17 Wrap up time exceeded :0 full conversation Gujarati customer_led 3.0/10 0 – 0.12
349721784532… scored 2026-07-20Kartikey Chauhan 2:46 General Enquiry full conversation Hindi customer_led 3.0/10 0 – +0.36
349721783938… scored 2026-07-13dhruv 2:36 No_requirement full conversation Gujarati customer_led 3.0/10 1 spec_not_available +0.32
349721784202… scored 2026-07-16ankit mistry 2:34 No_requirement full conversation Gujarati customer_led 3.0/10 0 – -0.26
349721785488… scored 2026-07-31Ganesh 2:24 General Enquiry full conversation English customer_led 3.0/10 1 not_in_stockyard +0.42
349721784529… scored 2026-07-20ankit mistry 2:12 Does_not_deal_Steel full conversation Gujarati customer_led 3.0/10 0 – -0.54
349721784111… scored 2026-07-15ankit mistry 1:59 No_requirement full conversation Gujarati customer_led 3.0/10 1 – -0.07
349721784021… scored 2026-07-14ankit mistry 1:54 No_requirement full conversation Gujarati customer_led 3.0/10 0 – -0.42
349721784097… scored 2026-07-15ankit mistry 1:50 No_requirement full conversation Gujarati customer_led 3.0/10 0 – -0.35
349721784008… scored 2026-07-14Ganesh 1:50 General Enquiry full conversation Hindi customer_led 3.0/10 0 – +0.16
349721784180… scored 2026-07-16ankit mistry 1:43 Does_not_deal_Steel full conversation Gujarati customer_led 3.0/10 1 – -0.38
349721784024… scored 2026-07-14ankit mistry 1:43 Interested full conversation Gujarati customer_led 3.0/10 0 – +0.68
349721783920… scored 2026-07-13ankit mistry 1:33 No_requirement full conversation Gujarati customer_led 3.0/10 0 – -0.34
349721784094… scored 2026-07-15Abdul Ansari 1:32 General Enquiry full conversation Hindi customer_led 3.0/10 0 – +0.40
349721785154… scored 2026-07-27ankit mistry 1:30 No_requirement full conversation Gujarati customer_led 3.0/10 1 – +0.16
349721783922… scored 2026-07-13sudeeps 1:24 General Enquiry full conversation Marathi customer_led 3.0/10 0 – -0.16
349721783937… scored 2026-07-13ankit mistry 1:20 Call_back_later full conversation Gujarati customer_led 3.0/10 0 – -0.08
349721783924… scored 2026-07-13dhruv 1:13 No_requirement full conversation Hindi customer_led 3.0/10 2 – +0.30
349721784268… scored 2026-07-17Aditya Pandey 1:04 No_requirement full conversation Hindi customer_led 3.0/10 0 – -0.42
349721783921… scored 2026-07-13ankit mistry 1:00 Call_back_later full conversation Gujarati customer_led 3.0/10 0 – 0.07
349721785409… scored 2026-07-30sudeeps 0:53 General Enquiry full conversation Hindi customer_led 3.0/10 0 – 0.00
349721784976… scored 2026-07-25sudeeps 0:53 General Enquiry full conversation Hindi customer_led 3.0/10 0 – 0.00
349721783921… scored 2026-07-13Ganesh 0:32 Call_back_later full conversation Telugu customer_led 3.0/10 0 – +0.19
349721784097… scored 2026-07-15ankit mistry 2:50 No_requirement full conversation Gujarati customer_led 4.0/10 1 spec_not_available +0.36
349721784267… scored 2026-07-17ankit mistry 2:27 Call_back_later full conversation Gujarati customer_led 4.0/10 0 – +0.47
349721784108… scored 2026-07-15ankit mistry 2:22 General Enquiry full conversation Gujarati customer_led 4.0/10 2 – -0.20
349721783772… scored 2026-07-11ankit mistry 2:12 Call_back_later full conversation Gujarati customer_led 4.0/10 0 – +0.50
349721784267… scored 2026-07-17ankit mistry 1:16 Does_not_deal_Steel full conversation Gujarati customer_led 4.0/10 1 – 0.02
349721785320… scored 2026-07-29ankit mistry 7:29 No_requirement full conversation Gujarati customer_led 4.5/10 0 – -0.07
349721784108… scored 2026-07-15ankit mistry 5:45 No_requirement full conversation Gujarati customer_led 4.5/10 1 spec_not_available 0.12
349721785231… scored 2026-07-28Kartikey Chauhan 1:53 General Enquiry full conversation Hindi customer_led 4.5/10 0 – -0.16
349721784099… scored 2026-07-15ankit mistry 21:59 No_requirement full conversation Gujarati customer_led 5.0/10 1 – -0.43
349721785478… scored 2026-07-31ankit mistry 3:06 No_requirement full conversation Gujarati customer_led 5.0/10 0 – -0.33
349721784114… scored 2026-07-15dhruv 14:21 Call_back_later full conversation Gujarati customer_led 5.5/10 0 – -0.14
349721783686… scored 2026-07-10ankit mistry 7:04 No_requirement full conversation Gujarati customer_led 5.5/10 0 spec_not_available -0.14
349721784023… scored 2026-07-14ankit mistry 6:36 No_requirement full conversation Gujarati customer_led 5.5/10 0 not_in_stockyard -0.29
349721785219… scored 2026-07-28ankit mistry 4:45 General Enquiry full conversation Gujarati customer_led 5.5/10 0 – +0.17
349721783946… scored 2026-07-13sudeeps 2:17 General Enquiry full conversation Marathi customer_led 5.5/10 1 – -0.36
349721784021… scored 2026-07-14ankit mistry 5:06 No_requirement full conversation Gujarati customer_led 6.0/10 1 – +0.28
349721784031… scored 2026-07-14ankit mistry 4:07 General Enquiry full conversation Gujarati customer_led 6.0/10 0 – -0.06
349721784273… scored 2026-07-17ankit mistry 10:47 General Enquiry full conversation Gujarati customer_led 6.5/10 0 spec_not_available 0.01
349721784199… scored 2026-07-16dhruv 5:23 No_requirement full conversation Gujarati customer_led 6.5/10 0 – +0.24
349721783921… scored 2026-07-13ankit mistry 3:34 General Enquiry full conversation Gujarati customer_led 6.5/10 0 – +0.25
349721783928… scored 2026-07-13ankit mistry 7:25 No_requirement full conversation Gujarati customer_led 7.0/10 1 – -0.11
349721784203… scored 2026-07-16Aditya Pandey 4:44 General Enquiry full conversation Hindi customer_led 7.0/10 0 – +0.32
349721784005… scored 2026-07-14ankit mistry 10:29 General Enquiry full conversation Gujarati customer_led 7.5/10 2 – +0.29
349721784012… scored 2026-07-14ankit mistry 5:59 General Enquiry full conversation Gujarati customer_led 7.5/10 1 – +0.29
349721785215… scored 2026-07-28dhruv 5:22 No_requirement full conversation Gujarati customer_led 7.5/10 1 spec_not_available +0.38
349721784115… scored 2026-07-15Aditya Pandey 4:09 Interested full conversation Hindi customer_led 7.5/10 1 – +0.68
349721783677… scored 2026-07-10ankit mistry 14:40 General Enquiry full conversation Gujarati customer_led 8.5/10 1 – 0.13
349721784093… scored 2026-07-15ankit mistry 9:31 Interested full conversation Gujarati customer_led 8.5/10 0 – +0.46
349721784979… scored 2026-07-25sudeeps 5:48 General Enquiry full conversation Hindi customer_led 8.5/10 0 – 0.10
349721785134… scored 2026-07-27ankit mistry 10:35 General Enquiry full conversation Gujarati customer_led 10.0/10 1 – 0.03
349721783923… n/a 2026-07-13Ganesh 0:52 General Enquiry no conversation English customer_led n/a – – n/a
349721783763… n/a 2026-07-11dhruv 0:46 Not_Answered no conversation English customer_led n/a – – n/a
349721785233… queued 2026-07-28Kartikey Chauhan 0:43 General Enquiry n/a – – pending – – n/a
349721783926… queued 2026-07-13Abhishek Gupta 0:38 Not_Answered n/a – – pending – – n/a
349721784006… queued 2026-07-14Abhishek Gupta 0:37 Not_Answered n/a – – pending – – n/a
349721785496… n/a 2026-07-31Ganesh 0:35 General Enquiry no conversation Hindi customer_led n/a – – n/a
349721785405… n/a 2026-07-30Kartikey Chauhan 0:35 Ringing_NoResponse no conversation English customer_led n/a – – n/a
349721784182… n/a 2026-07-16dhruv 0:33 No_requirement no conversation English customer_led n/a – – n/a
349721783686… queued 2026-07-10ankit mistry 0:31 Not_Answered n/a – – pending – – n/a
349721784181… queued 2026-07-16dhruv 0:30 No_requirement n/a – – pending – – n/a
349721784614… n/a 2026-07-21Abdul Ansari 0:27 General Enquiry no conversation Gujarati customer_led n/a – – n/a
349721783934… queued 2026-07-13Abhishek Gupta 0:16 Not_Answered n/a – – pending – – n/a
349721785403… queued 2026-07-30abhinav gautam 0:11 General Enquiry n/a – – pending – – n/a