34972178299681812 · Call

Call 34972178299681812 2026-07-02 · Kartikey Chauhan · 0:43

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_PM_Opp_Jul26	No_requirement	full conversation 10 turns, clean transcript (0% inaudible)	English	10	customer_led (campaign_name:medium)

Audio: clear: There is a slight echo on the customer's side.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.46

confidence high · +0/−3 from 4 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The customer denied having a requirement before any details could be revalidated.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission The agent asked if the customer had a requirement, instead of acknowledging the one submitted on the platform.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) The call ended immediately after the opening, leaving no opportunity for discovery questions.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

No unnecessary re-pitching

Uh sir, talking from JSW One. You have any sir HR requirement in your company, Steel Profiles India?

Summary

The agent called a contact at 'Steel Profiles India'. Instead of acknowledging a platform submission, the agent asked if they had an HR requirement. The customer stated they had no requirement and the call ended immediately.

Coaching

For a customer-led call, you must acknowledge their platform submission upfront; asking 'if' they have a requirement sounds like a cold call and caused the customer to immediately dismiss you.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	The agent asked if the customer had a requirement, instead of acknowledging the one submitted on the platform.
CL2 Revalidate every field	3	fail	0	0.0	The customer denied having a requirement before any details could be revalidated.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The call ended immediately after the opening, leaving no opportunity for discovery questions.
CL4 Closure with price & timeline	2	fail	–	0.0	The call was terminated by the customer before price, timeline, or closure could be discussed.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Uh sir, talking from JSW One. You have any sir HR requirement in your company, Steel Profiles India? The call ended before any pitching occurred, so no unnecessary re-pitching took place.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.696	8.7s	3.8s	30.5s	4.2s	227.6	0	5	5	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.7s

Hello.

customer

1.7s

Hello.

agent

2.6s

Uh yes sir, good evening. Kartik this side from JSW One.

customer

6.1s

Uh yes Mr. Kartik.

agent

7.9s

Yes sir?

हाँजी सर?

customer

9.0s

Sorry?

agent

9.8s

Uh sir, talking from JSW One. You have any sir HR requirement in your company, Steel Profiles India?

customer

14.5s

No.

agent

15.8s

Nothing?

customer

16.8s

Nothing.