Call 21112178972477841 2026-09-18 · Kartikey Chauhan · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the agent's side, but the main speakers are clear enough to transcribe.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−2
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak and did not attempt to schedule a specific callback time when the customer deferred.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer before the hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the customer ended the call immediately after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent introduced himself and JSW One. The customer immediately stated they were out of the country and would talk later. The agent accepted this and ended the call without attempting to schedule a specific callback time.
Coaching
When a customer asks to talk later, always try to schedule a specific day and time for the callback to secure the next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Uh yes sir, this is Krantik calling from JSW One. Agent did not ask for permission to speak and did not attempt to schedule a specific callback time when the customer deferred. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer before the hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the customer ended the call immediately after the introduction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before qualification could be attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay, okay sir. Agent accepted the customer's deferral without proposing or securing a specific callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.535 | 4.6s | 4.0s | 53.4s | 2.0s | too short | 0 | 4 | 4 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हेलो
agent
1.6s
Hello
हेलो
customer
2.0s
Hello, yes?
हेलो, हां जी?
agent
3.0s
Uh yes sir, this is Krantik calling from JSW One.
अह हां जी सर, क्रांति से बात कर रहा था JSW One से।
customer
5.2s
From where?
कहां से?
agent
6.0s
Sir, from JSW One.
सर JSW One से।
customer
7.3s
Sir, right now I am somewhere out of India, I will talk later.
सर अभी मैं कहीं out of India हूं, बाद में बात करूंगा।
agent
9.6s
Okay, okay sir.
अच्छा, okay sir.