Call 21112178851440371 2026-09-04 · Kartikey Chauhan · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Does_not_deal_Steel | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.72
confidence high · +0/−17
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The customer immediately took control of the call and asked for a price, so the agent never had a chance to deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or procurement process.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
No, don't need it, sir. Don't need it.
Summary
The customer, who identified as an existing JSW Steely Mart buyer, immediately asked for the price of a 2mm coil in Ludhiana. The agent provided the price, which the customer promptly rejected by stating they no longer needed it. The call then ended without any further discovery or a next step.
Coaching
When a customer immediately asks for a price, try to regain control by asking a quick discovery question first (e.g., 'To give you the best price, what do you manufacture?') before quoting the rate.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh yes sir, this is Kartik speaking from JSW One. The agent identified himself and the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer immediately took control of the call and asked for a price, so the agent never had a chance to deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or procurement process. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended after the price was quoted, so no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Uh, where do you need this? The agent only asked for location after the customer requested a price, but did not attempt to capture other key qualifying details like quantity or width. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. The call ended abruptly after the customer's rejection, with no next step proposed or agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | No, don't need it, sir. Don't need it. |
Oh, you don't need it. Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.446 | 9.1s | 11.3s | 43.6s | 3.2s | 270.3 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
हेलो
agent
1.3s
Hello
हेलो
customer
2.3s
Hello
हेलो
agent
3.1s
Hello
हेलो
customer
3.9s
Yes, ji ji.
हां जी जी।
agent
4.5s
Uh yes sir, this is Kartik speaking from JSW One.
अह हां जी सर, कार्तिक के बात कर रहा था JSW One से।
customer
7.3s
No sir, not right now. We buy from your Steely Mart. We haven't bought from your website, your po- MSME portal yet. By the way, what is the rate for a 2 mm coil, your rate?
नहीं सर अभी नहीं करना। हम आपके ना Steely Mart से लेते हैं। आपके वेबसाइट आपके पो- MSME portal से नहीं अभी लिया। वैसे क्या rate है 2 mm के coil का rate आपका?
agent
15.2s
Uh, where do you need this?
अह ये किधर चाहिए आपको?
customer
16.5s
Ludhiana.
लुधियाना।
agent
17.0s
Ludhiana, right?
लुधियाना ना?
customer
18.1s
Yes.
हां।
agent
18.9s
The rate for a 2 mm coil today is, how much is it? 61,500.
2 mm के coil का rate है आज का, कितना है? 61,500.
customer
22.4s
No, don't need it, sir. Don't need it.
नहीं, नहीं चाहिए सर। नहीं चाहिए।
agent
23.8s
Oh, you don't need it. Okay.
अच्छा नहीं चाहिए। Okay.