Call 21112178834513273 2026-09-02 · Kartikey Chauhan · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Call_back_later | short or unclear only 5 turns - short exchange, limited evidence to score | Hindi | 5 | new_registration (campaign_name:medium) |
Audio: noisy: Extreme wind noise, especially on the customer's side, makes the conversation very difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended due to connection issues before any discovery could be attempted.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call ended before any opportunity could be identified.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call disconnected abruptly without any form of closure or next steps.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent and customer were unable to establish a clear audio connection. The call consisted only of both parties saying "Hello?" and the agent asking if he could be heard. No business was discussed before the call ended.
Coaching
The call failed to connect, making a pitch impossible. No coaching is applicable for this call; please redial the customer.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The call failed to connect properly, so no opener was delivered. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call ended due to connection issues before any verification questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended due to connection issues before any discovery could be attempted. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The conversation never reached the platform education stage. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call ended before any opportunity could be identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call disconnected abruptly without any form of closure or next steps. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.415 | 1.7s | 2.4s | 42.9s | 1.0s | too short | 0 | 2 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
agent
1.9s
Hello?
customer
2.9s
Hello?
agent
3.8s
Hello sir, can you hear me?
Hello sir, आवाज आ रही है?
customer
5.3s
Hello?