Call 34972178962879082 2026-09-17 · Kartikey Chauhan · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 14 turns, clean transcript (7% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.58
confidence high · +0/−8
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
price
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead moving directly to a generic requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the call was derailed by a price objection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
Sir, your rate, your rate is never suitable. It's available cheaper in the market, it's more expensive from you.
Summary
The agent introduced himself and immediately asked for requirements. The customer, from Anand Metal, confirmed a regular requirement for HR coil but raised a strong price objection, stating JSW's rates are not competitive. The agent did not handle the objection, and the call ended without any discovery or next steps.
Coaching
When the customer immediately objects on price, you must handle it by pivoting to 'landed cost' and offering a specific quote, instead of letting the call end.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh yes sir, this is Kartik speaking from JSW One. The agent identified himself and the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for this right now? The agent did not provide a supply or price hook, instead moving directly to a generic requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the call was derailed by a price objection. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have any requirement for this right now? Although the agent asked about a requirement, he did not capture any specifics (grade, size, qty) after the customer confirmed their need is regular. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after the customer's objection with no next step committed. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Sir, your rate, your rate is never suitable. It's available cheaper in the market, it's more expensive from you. |
Hmm. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.461 | 8.2s | 9.6s | 63.2s | 3.4s | 278.0 | 0 | 6 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हेलो
agent
1.9s
Hello
हेलो
customer
2.7s
Hello
हेलो
agent
3.4s
Yes. Uh yes sir, this is Kartik speaking from JSW One.
हां जी। अह हां जी सर, कार्तिक ये बात कर रहे हैं JSW One से।
customer
6.2s
Where are you calling from?
कहां से बोल रहे हैं?
agent
7.2s
Sir, from JSW One.
सर JSW One से।
customer
8.7s
From JSW?
JSW से?
agent
9.6s
Yes, yes. We had received your data for Anand Metal, sir. Do you have any requirement for this right now?
हां जी हां जी। आनंद मेटल के लिए आपका डाटा रिसीव हुआ था सर। अभी कुछ रिक्वायरमेंट है इसमें?
customer
13.6s
For HR and all...
HR वगेरा का तो...
customer
14.8s
Sir, your rate, your rate is never suitable.
सर रेट आपका ना रेट पड़ता नहीं आता है कभी भी।
customer
17.2s
It's available cheaper in the market, it's more expensive from you.
बाजार में सस्ता मिलता है, आपसे महंगा पड़ता है।
customer
19.6s
So the requirement is regular, so how can we work?
तो रिक्वायरमेंट तो रेगुलर चलता ही रहता है, तो कैसे काम करें?
agent
22.6s
Hmm.
हम्म।
agent
23.8s
[inaudible]