Call 21112178834216021 2026-09-02 · Kartikey Chauhan · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | new_registration (campaign_name:medium) |
Audio: noisy: The customer's side has significant background noise and crosstalk, making some parts of their speech difficult to decipher.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: deck sheet
3 · Supply
US
spec_not_available
Customer's initial requirement was for deck sheets, which the agent confirmed is not a product JSW One supplies.
4 · Sentiment
the CUSTOMER
0.06
confidence high · +2/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the required discovery questions about the customer's business or procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the customer presented a potential opportunity in HR, the agent did not capture any specifications before the call ended.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, a scheduled callback, or a platform walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes sir, this is Kartik speaking from JSW One.
Summary
The agent opened the call to a new registrant. The customer immediately asked for deck sheets, which the agent confirmed they do not supply. The customer then asked about HR products, but the call ended abruptly before the agent could explore this requirement or perform any discovery.
Coaching
When a customer asks for a product you don't carry, acknowledge it, then immediately pivot back to discovery questions to understand their other steel needs you *can* fulfill.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes sir, this is Kartik speaking from JSW One. The agent provided a standard, professional opening identifying himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not attempt to verify the customer's name, location, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions about the customer's business or procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the JSW One platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | If you have anything in HR and all, then tell me. Although the customer presented a potential opportunity in HR, the agent did not capture any specifications before the call ended. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, a scheduled callback, or a platform walkthrough being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.549 | 15.0s | 12.3s | 50.7s | 3.8s | 288.0 | 0 | 9 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
[crosstalk] Hello.
agent
2.1s
Hello?
customer
2.8s
Yes.
हां जी।
agent
3.4s
Yes sir, this is Kartik speaking from JSW One.
हां सर, कार्तिक ये बात कर रहा था JSW One से।
customer
5.6s
Yes? From JSW?
जी? JSW से है?
agent
7.0s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था।
customer
8.5s
Yes, tell me.
जी बताएं।
agent
9.1s
In this MR Enterprises, do you have a requirement for steel?
ये MR Enterprises में आपको steel का requirement होता है?
customer
12.1s
Sir yes, the work keeps going on.
सर हां, चलता रहता काम तो।
agent
13.8s
Okay.
अच्छा।
customer
14.1s
[crosstalk] What about profile sheet? Deck sheet, in point eight mm, what is the weight in one foot?
[crosstalk] प्रोफाइल शीट का क्या है? डेक शीट point eight mm में कितना वज़न है एक फुट में?
agent
19.0s
What is the weight in point eight mm? No sir, look, we have steel coil from our side.
Point eight mm में कितना वज़न है? नहीं सर, देखो अपना ना, steel coil रहता है हमारे इधर से।
customer
23.1s
Okay, TMT and GP?
अच्छा, TMT और GP?
agent
24.5s
You don't have deck sheets and all?
डेक शीट वगेरा नहीं है?
customer
25.5s
No no, this is not there, sir.
नहीं नहीं, ये नहीं है सर।
agent
26.9s
Okay, whatever the requirement is, we will tell you. Right now, the requirement is for deck sheet.
चलो, जो भी रिक्वायरमेंट हो बताएंगे, अभी तो डेक शीट की रिक्वायरमेंट है।
customer
30.1s
Yes, okay. If you have anything in HR and all, then tell me.
हां, अच्छा। HR वगेरा में कुछ हो तो बताओ।
agent
32.1s
Yes.
जी।