Call 21112178904432121 2026-09-10 · Kartikey Chauhan · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (8% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: The customer's line has background noise, and the initial part of the agent's speech is muffled and overlaps with other sounds.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not greet the customer, use their name, or ask for permission to speak before launching into the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer stated they had no requirement and the call ended.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I was saying sir, in Siddharth and Gautam Engineers, will there be any HR requirement right now?
Summary
The agent called a contact at Siddharth and Gautam Engineers and immediately asked if they had an HR requirement. The customer stated they had no current requirement and ended the call. No discovery, pitch, or closure occurred.
Coaching
You must follow the opening script: greet the customer, introduce yourself from JSW One, and ask for permission to speak before asking about requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not greet the customer, use their name, or ask for permission to speak before launching into the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they had no requirement and the call ended. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any discovery was done, so no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | I was saying sir, in Siddharth and Gautam Engineers, will there be any HR requirement right now? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call was terminated by the customer before any next step could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.712 | 11.6s | 4.7s | 33.7s | 8.0s | 201.7 | 0 | 6 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Yes?
हाँ जी?
agent
3.0s
Hello?
customer
4.6s
Hello?
customer
5.2s
Yes, speak.
हाँ जी बोलिए।
agent
6.0s
Yes, I was [inaudible] calling from JSW One.
हाँ जी, मैं [inaudible] बात कर रहा था JSW One से।
agent
10.8s
Hello?
agent
11.8s
I was saying sir, in Siddharth and Gautam Engineers, will there be any HR requirement right now?
मैं कह रहा था सर, Siddharth and Gautam Engineers में अभी कुछ HR का रिक्वायरमेंट रहेगा?
customer
16.8s
Requirement for what, brother?
किस चीज का रिक्वायरमेंट भैया?
agent
18.3s
Sir in HR, HR. I was calling from JSW.
सर HR में, HR। JSW से बात कर रहा था।
customer
21.3s
No brother, there is nothing right now.
नहीं भैया, अभी कुछ नहीं है।
agent
22.6s
Nothing right now?
अभी नहीं है कुछ?
customer
23.8s
There is nothing.
कुछ नहीं है।