21112178582857621 · Call

Call 21112178582857621 2026-08-04 · Kartikey Chauhan · 1:41

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	Call_back_later	full conversation 27 turns, clean transcript (0% inaudible)	Hindi	27	supply_led (campaign_name:medium)

Audio: clear: The customer seems to have some difficulty hearing the agent initially, asking for repetition.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.11

confidence high · +2/−5 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak and instead jumped directly into the reason for the call.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not lead with a supply or price hook, but instead opened by asking for a requirement based on a past inquiry.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer deferred the call early on.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 1 objection you did not answer: incumbent_supplier

No, we are taking the material from Bellary here.

did well

Qualify

would you have any requirement now, sir?

Closure with next step

Call me in half an hour... Sure sure, absolutely.

Summary

The agent contacted a previous lead who was initially confused about the agent's location. The customer stated they already procure material from Bellary, then requested a callback in half an hour as they were busy. The agent agreed to the callback time.

Coaching

Your opener needs to include asking for permission to speak; jumping straight to the requirement caused the customer to interrupt and defer the call.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent did not ask for permission to speak and instead jumped directly into the reason for the call.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Uh sir, you had previously given an inquiry for Malik Steel Corporation, so would you have any requirement now, sir? The agent did not lead with a supply or price hook, but instead opened by asking for a requirement based on a past inquiry.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked as the customer deferred the call early on.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched during the call.
SL5 Qualify	2	pass	–	2.0	would you have any requirement now, sir? The agent successfully asked if the customer had a current requirement, which is the first step of qualification.
SL6 Closure with next step	1	pass	–	1.0	Call me in half an hour... Sure sure, absolutely. The agent secured a specific callback time requested by the customer, establishing a clear next step.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	mishandled	No, we are taking the material from Bellary here.	Okay. No sir, you are taking from Bellary, that's fine. I mean, we also supply from our Hubli and Bangalore.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.641	26.4s	14.8s	59.8s	5.2s	281.8	0	13	14	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello.

हॅलो.

agent

1.3s

Hello.

हॅलो.

customer

2.8s

What is it?

क्या है?

agent

4.0s

Uh hello good afternoon sir, Karthikeya this side from JSW One.

अह हॅलो गुड आफ्टरनून सर, कार्तिकेय दिस साइड फ्रॉम JSW One.

customer

7.3s

Huh?

हं?

agent

8.0s

Uh sir I am talking from JSW One.

अह सर आय ऍम टॉकिंग फ्रॉम JSW One.

customer

10.9s

Speak.

बोलिए।

agent

11.8s

Uh sir, you had previously given an inquiry for Malik Steel Corporation, so would you have any requirement now, sir? If you want to know the rates or anything?

अह सर मलिक स्टील कॉर्पोरेशन में आपका पहले वगेरा कुछ इन्क्वायरी दिया था तो अभी कुछ रिक्वायरमेंट होगा सर? रेट्स वगेरा कुछ जानना हो आपको?

customer

17.1s

Huh?

हं?

agent

17.8s

I said sir, do you have a requirement for steel right now? HR...

मैंने कहा सर अभी स्टील में रिक्वायरमेंट है आपको? HR...

customer

20.0s

Where are you calling from?

किधर से बोल रहे हो आप?

agent

21.1s

JSW One MSME sir.

JSW One MSME सर।

customer

22.7s

JSW from where? Bombay or Bellary?

JSW किधर का? बॉम्बे या बेल्लारी?

agent

24.3s

Bombay office, Bombay office.

बॉम्बे ऑफिस, बॉम्बे ऑफिस।

customer

26.0s

Are you speaking from Bombay?

बॉम्बे से बोल रहे क्या?

agent

27.0s

Yeah yeah yeah.

या या या।

customer

28.4s

No, we are taking the material from Bellary here.

नहीं हम तो इधर बेल्लारी से ले रहे हैं इधर से माल हम लोग।

agent

30.8s

Okay. No sir, you are taking from Bellary, that's fine. I mean, we also supply from our Hubli and Bangalore. But e-commerce Bombay office.

अच्छा। नहीं सर बेल्लारी से ले रहे हो आप, वो ठीक है। मतलब हम भी अपना हुबली और बैंगलोर से देते हैं। बट ई-कॉमर्स बॉम्बे ऑफिस।

customer

36.0s

Your name?

आपका नाम?

agent

37.5s

My name is Karthikeya, sir.

मेरा नाम है सर कार्तिकेय।

customer

38.5s

What is your name?

आपका नाम क्या है?

agent

39.2s

Karthikeya. Karthikeya Chauhan.

कार्तिकेय। कार्तिकेय चौहान।

customer

41.5s

Karthikeya. Yeah. No, after a little while, a little...

कार्तिकेय। या। नहीं थोड़ी देर के बाद में थोड़ा

agent

43.2s

Oh, you were busy right now?

अच्छा अभी बिजी थे आप?

customer

44.6s

Call me in half an hour, I'm a bit busy with work here.

मैं एक हाफ एन आवर में कॉल करो, थोड़ा सा काम से बिजी हो के इधर।

agent

46.9s

Sure sure, absolutely. Okay, I'll send you a message, you call me.

श्योर श्योर, बिलकुल। चलो मैं आपको मैसेज करके रखता हूं, आप फोन करना मुझे।

customer

49.8s

Send it. Okay.

भेजो। ओके।