Call 21112178910986111 2026-09-11 · Kartikey Chauhan · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: The customer's side has some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a price or availability hook; he immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, in Madhav International, will there be any requirement for steel right now, like HR etc.?
Summary
The agent introduced himself and immediately asked if the customer had a requirement for HR steel. The customer replied that they had no current need. The agent acknowledged this and the call ended without any discovery or establishing a next step.
Coaching
You must open the call by asking for permission to speak and then use a hook to build interest before asking if the customer has a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, this is Kartik speaking from JSW One. The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, in Madhav International, will there be any requirement for steel right now, like HR etc.? The agent did not provide a price or availability hook; he immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted and the call ended abruptly. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, in Madhav International, will there be any requirement for steel right now, like HR etc.? The agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. The call was ended without any committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.742 heavy | 7.2s | 2.5s | 38.3s | 3.5s | 241.7 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
1.1s
Hello.
customer
1.9s
Hello.
agent
2.8s
Yes sir, this is Kartik speaking from JSW One.
हां जी सर, कार्तिक ये बात कर रहा था JSW One से।
customer
5.8s
Yes?
जी?
agent
6.5s
Yes. Sir, in Madhav International, will there be any requirement for steel right now, like HR etc.?
हां जी। सर, ये माधव इंटरनेशनल में अभी कुछ steel का requirement रहेगा HR वगेरा का?
customer
10.5s
No sir, no.
नहीं जी नहीं।
agent
11.8s
Okay sir.
Okay जी।