Call 21112178904210351 2026-09-10 · Kartikey Chauhan · 3:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 53 turns, clean transcript (0% inaudible) | Hindi | 53 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
material: Stainless steel angles
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +6/−4
from 19 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one of the six required discovery questions (current supplier), failing to meet the threshold for a partial pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent asked if a requirement exists but failed to capture specific details like grade, width, or quantity to qualify an order.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
[2s] AGENT: Hello, yes, hello yes sir ji good evening, this is Kartik speaking from JSW One.
Summary
The agent contacted a steel trader ('Shiv Iron Store') who confirmed an ongoing requirement for HR coils. The customer had just purchased from a competitor but was open to future business. The agent failed to conduct discovery, pitch USPs, or set a concrete next step, and the call ended with a vague agreement to stay in touch after the customer inquired about stainless steel, a product not offered.
Coaching
You identified a regular buyer but missed the opportunity to understand their business by skipping discovery questions; ask about their monthly volume and what drives their purchasing decisions to build a relevant pitch.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | [2s] AGENT: Hello, yes, hello yes sir ji good evening, this is Kartik speaking from JSW One. Agent greeted, identified JSW One, and used the company name; the customer engaged, implying permission was granted. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | [35s] AGENT: ...whose? Did you take Tata's? Agent only asked one of the six required discovery questions (current supplier), failing to meet the threshold for a partial pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any JSW One USPs during the call. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent asked if a requirement exists but failed to capture specific details like grade, width, or quantity to qualify an order. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step was a vague 'I will drop you a message' and not a committed action like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.439 | 39.0s | 49.8s | 100.2s | 3.7s | 329.2 | 0 | 26 | 27 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello
हेलो
agent
2.1s
Hello, yes, hello yes sir ji good evening, this is Kartik speaking from JSW One.
हेलो, हां जी, हेलो हां जी सर जी गुड इवनिंग, कार्तिक ये बोल रहा था जे एस डब्ल्यू वन से।
customer
6.1s
From where, ji?
कहां से जी?
agent
6.8s
Sir, from JSW.
सर जे एस डब्ल्यू से।
customer
7.9s
Yes, yes, tell me, brother.
हां जी हां जी बोलिए भाऊ जी।
agent
9.0s
Sir, in Shiv Iron Store, is there any requirement for steel right now?
सर शिव आयरन स्टोर में अभी कुछ रिक्वायरमेंट है अपना स्टील में?
customer
12.0s
I didn't understand, brother, which item are you talking about?
मैं समझा नहीं भाऊ जी, किस आइटम में आप बात कर रहे हो?
agent
14.3s
In HR etc.
एच आर वगेरा में।
customer
15.4s
In HR etc.? Sir, I just took HR etc., just bought it. What happened, ji?
एच आर वगेरा में? सर एच आर वगेरा अभी अभी ली है, खरीदी है। क्या हुआ जी?
agent
18.2s
Yes sir?
हां जी सर?
customer
18.9s
I didn't understand, brother, where were you calling from?
मैं समझा नहीं भाऊ जी, आप कहां से बोल रहे थे?
agent
20.5s
Sir, I am speaking from JSW One.
सर मैं जे एस डब्ल्यू वन से बात कर रहा हूं।
customer
22.1s
Oh sir, you are speaking from JSW One.
अच्छा सर, जे एस डब्ल्यू वन से बात कर रहे हो।
agent
23.8s
Yes, yes.
हां जी हां जी।
customer
24.7s
No, no, that's fine, sir. There is a requirement, sir, there is, right? We have just purchased, we purchased yesterday also.
नहीं नहीं ठीक बात है सर। रहती है सर रिक्वायरमेंट रहती है ना, अभी की है परचेस हमने, कल भी की है परचेस।
agent
28.3s
Oh, yesterday?
अच्छा, कल?
customer
29.0s
Yes, yes, yes.
हां जी हां जी हां जी।
agent
30.0s
Oh, you bought this HR? What thickness do you take?
अच्छा, ये एच आर खरीदा है? क्या थिकनेस लेते हो आप?
customer
32.0s
Everything works, ji. I need material from 6 mm to 1 mm.
सभी चलता है जी, मेरे पास छे एम एम से लेके और वन एम एम तक का माल लगता है।
agent
35.1s
Okay. It comes from 6 to 1. You took it yesterday, whose? Did you take Tata's?
अच्छा। छे से वन का आता है। कल लिया, किसका? टाटा का लिया है?
customer
38.2s
No, yes, Tata's. Bought Tata's material, ji.
नहीं, हां टाटा का। टाटा का माल खरीदा जी।
agent
40.1s
Okay, Jind, Haryana, you must have picked it up from Faridabad, right?
अच्छा, जिंद, हरियाणा, फरीदाबाद से उठाया होगा ना?
customer
42.1s
Yes, from Faridabad, ji.
हां जी, फरीदाबाद से जी।
agent
43.2s
Okay, what price did you get, sir?
अच्छा, क्या भाव मिला सर?
customer
44.4s
I got it for 61,500 rupees, ji.
मेरे को ही मिला इकसठ हजार पांच सौ रुपए जी।
agent
46.2s
61,500, right?
इकसठ पांच सौ ना?
customer
47.1s
Yes, yes.
हां जी हां जी।
agent
47.8s
Okay. Today, sir, the rate has become 62.
अच्छा। आज तो सर बासठ का हो गया रेट।
customer
50.2s
That's right, sir, but this deal was from yesterday, right?
वो तो बात ठीक है सर, मेरे को कल का सौदा हुआ था ना ये।
agent
52.1s
Okay.
अच्छा।
customer
52.8s
The market is quite fast.
तेज है बाजार काफी है।
agent
54.0s
Hmm hmm hmm.
हम्म हम्म हम्म।
customer
54.9s
No problem, sir, we will see. Where do you sit, in Ghaziabad, ji?
कोई नहीं सर, बताइए करेंगे। आप कहां बैठते हो गाजियाबाद जी?
agent
56.8s
No, no sir, I sit in the Mumbai office. But some of our guys also sit in the Noida office of JSW.
नहीं नहीं सर, मैं तो मुंबई ऑफिस बैठता हूं। बाकी कुछ बंदे अपने नोएडा ऑफिस में भी बैठते हैं जे एस डब्ल्यू के।
customer
60.4s
So if you ever want to go and meet, you can go to meet, to have a meeting.
तो मिलने जुलने जाना हो कभी तो आप जा सकते हो मिलने, मीटिंग वीटिंग करने।
agent
63.2s
So, you mean, how do you give delivery for this thing then?
तो आप मतलब डिलीवरी कैसे देते हो फिर इस चीज की?
customer
65.0s
Delivery sir, like we keep coil stock in Ghaziabad.
डिलीवरी सर, जैसे हमारे पास ना गाजियाबाद में कॉइल स्टॉक रखते हैं।
agent
67.3s
Okay, ji.
अच्छा जी।
customer
67.8s
Right? So now, for example, you have some sheet requirement, need to do CTL of 2800, 2500 or whatever it is, we do it accordingly and deliver it.
है ना? तो अभी जैसे आपकी कुछ शीट की रिक्वायरमेंट आई, सी टी एल करना है अट्ठाईस सौ का, पच्चीस सौ का या जो भी है, उस हिसाब से करके डिलीवर कर देते हैं।
agent
72.5s
Okay sir.
ठीक है सर।
customer
73.6s
Okay. Over here or what's its name, in Mumbai, there is also work for SS angles, sir. Do you have any knowledge, someone who does good work with SS angles?
ठीक है। आपके इधर या क्या नाम है मुंबई में ना एस एस के एंगल का भी काम है सर। है कोई नॉलेज, कोई अच्छा काम करता हो एस एस के एंगल का?
agent
79.6s
Whose sir? Angle?
किसका सर? एंगल?
customer
80.4s
Angle. The stainless steel angle that comes, of 304.
एंगल। स्टेनलेस स्टील की जो एंगल आती है तीन सौ चार की।
agent
82.3s
Of stainless steel? Sir, we don't deal in SS right now.
स्टेनलेस स्टील के? सर एस एस में हम तो नहीं करते अभी डील।
customer
84.5s
Yes, yes.
हां जी हां जी।
agent
85.1s
But I can check and tell you about some seller or something.
बट कोई सेलर वगेरा तो मैं एक बारी देख के बता सकता हूं।
customer
87.7s
You see, sir, I have come to know that there is very good work in Mumbai, I mean, from here. Meaning, all our material comes from here itself.
आप देखना सर, मेरे को पता लगा है कि मुंबई में बहुत अच्छा काम है मतलब ना, इधर से। मतलब जो अपना मटेरियल सारा आता है वो इधर से ही आता है।
agent
91.6s
Hmm hmm hmm. Okay. Okay, I will tell you about this once.
हम्म हम्म हम्म। अच्छा। ठीक है मैं एक वारी बताता हूं आपको इसके बारे में।
customer
94.6s
Okay sir.
ठीक है सर।
agent
95.2s
We will tell you about the seller and all. Anyway, I will drop you a message for HR, if something comes up, do let me know, sir.
सेलर वगेरा तो चलो बता देंगे अपन। बाकी आपको मैं मैसेज डाल के रखता हूं एच आर का, कुछ निकले तो सर बताना जरूर।
customer
98.9s
No, for HR it is on a continuous basis, sir, I will keep asking you.
नहीं एच आर का तो कंटिन्यू बेसिस पे होती है सर, पूछ लिया करूंगा मैं आपसे।
agent
101.4s
Yes, yes, absolutely, absolutely.
हां हां बिल्कुल बिल्कुल।
customer
102.5s
Okay sir.
ठीक है सर।