Call 21112178576184791 2026-08-03 · Kartikey Chauhan · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Onboarded | full conversation 7 turns, clean transcript (0% inaudible) | Gujarati | 7 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.53
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer interrupted before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before the agent could attempt to qualify for a current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Am I speaking with Ashwin bhai? ... This is Kartik speaking, sir, from JSW One.
Summary
The agent initiated the call and introduced himself. The customer immediately stated they had already spoken with someone from JSW. The agent acknowledged this, and the call terminated without any discovery, pitch, or next steps. The logged disposition of 'Onboarded' is incorrect.
Coaching
When a customer says they've already spoken to someone, try to understand the context (e.g., 'Who did you speak with?') instead of immediately ending the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Am I speaking with Ashwin bhai? ... This is Kartik speaking, sir, from JSW One. Agent successfully greeted, used the customer's name, and identified JSW One before being interrupted. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer interrupted before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no relevant USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step defined or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.667 | 5.2s | 2.6s | 36.2s | 2.9s | 230.8 | 0 | 4 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello?
customer
1.1s
Hello.
agent
1.8s
Am I speaking with Ashwin bhai?
અશ્વિન ભાઈ થી વાત થાય છે?
customer
3.1s
Yes.
હા.
agent
3.6s
Yes sir, good evening. This is Kartik speaking, sir, from JSW One.
હાજી સર, ગુડ ઇવનિંગ. કાર્તિક એ વાત કરું છું સર, JSW One થી.
customer
7.0s
So I have already spoken, sir.
તો ઓલરેડી બાત હુઈ સર મેરી.
agent
9.0s
Okay.
અચ્છા.