Call 21112178877579571 2026-09-07 · Kartikey Chauhan · 2:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Call_back_later | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:high) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. noisy: There is consistent line static and some background noise throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.22
confidence high · +4/−2
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was stopped by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While the agent asked about a requirement, the customer deflected by stating they were already engaged with another agent, and no specific next step was established.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended while clarifying an internal handover issue; no required closure outcome was achieved.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh sir, good afternoon. This is Kartik calling from JSW One.
Summary
The agent contacted a new registration, but the customer immediately stated they were already in touch with another JSW agent, Aditya Tote, and were waiting for a document. The agent spent the call trying to understand the existing conversation. No sales discovery or pitch was possible due to the duplicate contact.
Coaching
When a customer is already engaged with another JSW agent, focus on understanding the situation for a clean internal handover rather than attempting the sales script.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, good afternoon. This is Kartik calling from JSW One. The agent used a standard, professional opener. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The customer immediately stated they were already in contact with another agent, preventing any profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was stopped by the customer before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The conversation did not progress to the point where platform education was possible. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | So do you require steel as in raw material in your firm company? While the agent asked about a requirement, the customer deflected by stating they were already engaged with another agent, and no specific next step was established. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended while clarifying an internal handover issue; no required closure outcome was achieved. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.548 | 17.6s | 14.5s | 99.9s | 3.9s | 231.8 | 0 | 7 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello.
agent
5.8s
Hello.
customer
6.5s
Hello.
agent
7.2s
Hello. Uh sir, good afternoon. This is Kartik calling from JSW One.
Hello. Uh sir, good afternoon. Kartik ye baat kar raha tha JSW One se.
customer
10.8s
Yes, tell me.
Yes, boliye.
agent
11.5s
Uh sir, you had registered a firm, Creative Carve, on our platform.
Uh sir, ye aapne Creative Carve ek firm register kiya tha hamare platform pe.
customer
15.5s
Okay.
agent
15.9s
So do you require steel as in raw material in your firm company?
Toh do you require steel as in raw material in your firm company?
customer
19.5s
No, no. We are uh in touch with Mr. uh wait. related uh last two three days.
agent
24.5s
Okay, okay. So I believe someone from our team is in touch with you.
customer
27.0s
Yeah, right, right.
customer
34.0s
Some documents to be required from him.
customer
36.5s
Uh he uh he will send me uh sometime but still not received.
customer
44.5s
Aditya Tote, Mr. Aditya Tote.
agent
47.5s
Okay, Aditya Tote.
customer
48.8s
Yes.
agent
49.3s
Okay. So what is uh required from his side? You're saying some document?