Call 21112178910994381 2026-09-11 · Kartikey Chauhan · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | no conversation no human conversation on the recording (voicemail / IVR / ringing) | Gujarati | 4 | supply_led (campaign_name:medium) |
Audio: noisy: The recording consists of an IVR system and hold music. A brief customer utterance is audible, but the call does not connect to an agent. There is significant background noise and chatter during the hold music.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
n/a
n/a
2 · Customer quality
the LEAD we handed over
–
/4 flags
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
n/a
confidence none · +0/−0
from 0 hits
excluded: dead call (red band)
excluded: dead call (red band)
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.0 | –s | 1.5s | 48.5s | –s | too short | 0 | – | 1 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.5s
Hi, if you record your name and reason for calling, I'll see if this person is available.
customer
6.3s
And this thing is like this
અને આમ જે છે
unknown
8.5s
Thanks. Please stay on the line.
unknown
20.2s
I'm sorry, this person is not available.