Call 21112178851793571 2026-09-04 · Kartikey Chauhan · 1:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 32 turns, clean transcript (0% inaudible) | Hindi | 32 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
Agent stated 1.6mm coil was not in stock.
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +1/−9
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak; the customer immediately took control of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The customer jumped straight to a price inquiry, preventing the agent from delivering a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the current supplier, missing 5 of the 6 required discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
Your rate is high. We are getting it for 63,800.
Summary
The customer immediately asked for the price of 1.8mm and 1.6mm coil. The agent quoted a price for 1.8mm and stated 1.6mm was out of stock. The customer raised a price objection, which the agent conceded, and the call ended without any next steps.
Coaching
When a customer immediately asks for a price, you must regain control by saying 'I can definitely get that for you, just to be accurate, can I ask two quick questions about your requirement?'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak; the customer immediately took control of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer jumped straight to a price inquiry, preventing the agent from delivering a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Which make is it? Agent only asked about the current supplier, missing 5 of the 6 required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation remained purely transactional on price and availability. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not capture essential qualifying information like quantity, width, or location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no committed next step from either side. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Your rate is high. We are getting it for 63,800. |
JSWL, yes, JSWL is a bit cheaper than JSW One, right? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.602 | 18.6s | 12.3s | 53.1s | 3.3s | 264.5 | 0 | 18 | 14 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हेलो
agent
2.3s
Hello
हेलो
agent
2.8s
Yes
हां जी
agent
3.4s
Yes sir, this is Kartik speaking from JSW One
हां जी सर, कार्तिक ये बात कर रहा था JSW One से
customer
5.8s
Yes, tell me brother
हां बोलिए भैया
agent
6.6s
Sir, in your Sheetal Enterprises, right now some
सर ये अपना शीतल एंटरप्राइजेज में अभी कुछ
customer
8.1s
Yes, what will be the rate for a 1.8 1.6 coil?
हां 1.8 1.6 का कॉइल का क्या रेट पड़ेगा?
agent
10.1s
1.8 1.6
agent
11.4s
You need this grade?
यही ग्रेड चाहिए?
customer
12.2s
Yes, for both.
हां दोनों का
agent
13.2s
1816... You don't take E250?
1816 E250 नहीं लेते आप?
customer
15.3s
No no
नहीं नहीं
agent
16.2s
E250 works, right?
E250 चलता है ना?
customer
17.3s
Yes, tell me the rate for 1.8 and 1.6, sir.
हां 1.8 और 1.6 का रेट बताओ सर आप
agent
19.2s
Okay, for 1.8, look sir, I have it for 64,500.
अच्छा 1.8 तो देखो सर है मेरे पास 64,500 में
customer
21.7s
Okay, fine.
अच्छा ठीक है
agent
22.8s
Hmm.
हम्म
customer
23.0s
No problem.
कोई दिक्कत नहीं
agent
23.6s
1.6 is not in stock, sir.
1.6 का तो स्टॉक में नहीं है सर
customer
25.4s
Hmm.
हम्म
customer
25.9s
Your rate for 1.6 is too high, brother.
1.6 का आपका रेट फालतू है भैया
agent
27.6s
Yes?
हां जी?
customer
28.3s
Your rate is high. We are getting it for 63,800.
आपका रेट ज्यादा है 63,800 में मिल रहा है हमारे को
agent
30.4s
For 63,800.
63,800 में
agent
31.6s
Which make is it?
कौन सा मेक है?
customer
32.7s
Uh, JSWL.
अह JSWL
agent
33.9s
Yes sir?
हां जी सर?
customer
34.8s
JSWL
agent
35.7s
Oh, JSWL, right?
अच्छा JSWL ना?
agent
36.8s
JSWL, yes, JSWL is a bit cheaper than JSW One, right?
JSWL हां JSWL तो थोड़ा सस्ता भी रहता है ना JSW One से
customer
39.4s
No problem.
कोई नहीं
agent
40.3s
Okay, fine sir.
ओके ठीक है सर