Call 21112178584289771 2026-08-04 · Kartikey Chauhan · 1:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 24 turns, clean transcript (0% inaudible) | Hindi | 24 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +3/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and immediately asked for a requirement without providing a value proposition.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions; the customer volunteered their requirement and asked about payment.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Pitch (2-3 USPs)
After that, we give credit. You get credit at good rates from the market... Ours gets done in one percent, in 1.1.
Qualify
do you have any HR requirement sir at the end?
Summary
The agent confirmed the customer has a monthly requirement for 1.6-2mm HR sheets. The customer immediately inquired about payment terms. The agent explained the policy of advance payment for the first order, followed by credit options. The customer then disengaged, stating they would call back, and the call ended without a firm next step.
Coaching
You skipped the hook and discovery, immediately asking for a requirement. Always lead with a value proposition to earn the right to ask questions and build interest.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, good evening. This is Kartik speaking from JSW One. The agent did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | do you have any HR requirement sir at the end? The agent skipped the hook and immediately asked for a requirement without providing a value proposition. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions; the customer volunteered their requirement and asked about payment. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | After that, we give credit. You get credit at good rates from the market... Ours gets done in one percent, in 1.1. The agent pitched the credit USP, which was relevant as it was in direct response to the customer's question about payment. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any HR requirement sir at the end? The agent successfully asked if a requirement exists and the customer confirmed a monthly need. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, I'll send you a message for a reminder. The agent did not secure a committed next step, settling for a vague reminder message. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | How is the payment, sir? |
Payment, sir, the first order is on advance only, sir. ... After that, we give credit. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.746 heavy | 31.8s | 10.8s | 61.4s | 6.1s | 283.0 | 0 | 14 | 10 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
हॅलो
agent
1.5s
Hello?
हॅलो?
customer
2.2s
Yes.
हां
agent
2.7s
Yes sir, good evening. This is Kartik speaking from JSW One.
हां जी सर गुड इवनिंग, कार्तिक ये बात कर रहा था JSW One से।
customer
5.0s
Yes.
हां
agent
5.5s
Uh, this is for your R.S. Anand Steel, do you have any HR requirement sir at the end?
अ ये आपका आर एस आनंद स्टील में, do you have any HR requirement sir at the end?
customer
9.8s
Yes, there is a requirement for HR sheet, sir, it's a monthly requirement.
हां HR sheet का रहती है requirement रहता है सर monthly रहता है।
agent
12.6s
Monthly, right? In 2.3 mm?
Monthly ना? In 2.3 mm?
customer
14.7s
From 1.6 to 2 mm, that's the kind of requirement, sir.
1.6 से 2 mm वैसा requirement रहता है सर।
agent
17.5s
Okay okay. 1.6 and 2 mm.
agent
19.5s
Yes sir, in this month when are you looking to purchase? Do you need to buy this week or when is the plan to buy later?
Yes sir, in this month when will are you looking to purchase? अभी इस हफ्ते खरीदना है और बाद में कब खरीदने का प्लानिंग कैसा है?
customer
24.2s
How is the payment, sir?
पेमेंट का कैसा रहता है सर?
agent
25.6s
Payment, sir, the first order is on advance only, sir.
पेमेंट सर पहला आर्डर तो एडवांस पे ही रहता है सर।
customer
28.1s
Hmm.
हम्म
agent
28.8s
Hmm hmm. After that, we give credit. You get credit at good rates from the market, right, on interest. Right now, distributors etc. take two to two-and-a-half percent per month.
हम्म हम्म उसके बाद तो क्रेडिट देते है हम। मार्केट से अच्छे रेट्स पे मिल जाता है क्रेडिट ना, इंटरेस्ट में। अभी डिस्ट्रीब्यूटर वगेरा तो दो ढाई परसेंट लेते है पर मंथ।
customer
34.5s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म
agent
35.5s
Right? Ours gets done in one percent, in 1.1.
है ना? हमारा एक परसेंट में हो जाता है, 1.1 में।
agent
38.7s
Annually it's a 14% charge.
Annually 14% चार्ज है।
customer
40.2s
Okay, okay sir. I will call.
ठीक है ठीक है सर। मैं कॉल करूंगा।
agent
41.5s
Yes, yes.
हांजी हांजी।
agent
42.2s
Okay. Alright, I'll send you a message for a reminder.
ठीक है। चलो मैं आपको मैसेज कर देता हूं रिमाइंडर के लिए।
agent
44.2s
If a requirement comes up, let me know, okay?
Requirement आए तो उसे बताना मुझे, ठीक है?
customer
45.7s
Okay, tell me.
ठीक है, बताइए।
agent
46.8s
Okay.
ठीक है।