Call 21112178893720611 2026-09-09 · Kartikey Chauhan · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | short or unclear 27% of turns inaudible - partial transcript, judge only what is legible | Hindi | 15 | customer_led (campaign_name:medium) |
Audio: partial: The customer's audio is extremely choppy and distorted, making large portions of their speech inaudible. The agent's audio is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence med · +0/−1
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was derailed by the customer's complaint before any requirement fields could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent was unable to ask any discovery questions due to the customer's immediate frustration and the call ending prematurely.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended before any discussion of price, stock, or timelines could take place.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
objection
The customer raised 1 objection
you did not answer:
why_call_used_app
Sir, nothing happens with you guys. You people make I don't know how many calls.
did well
Opener acknowledges platform submission
I was saying sir, you had placed an inquiry for some CR sheet.
Summary
The agent called to follow up on a CR sheet inquiry. The customer was immediately frustrated, complaining about receiving multiple calls with no results. The agent attempted to explain the reason for the call but was cut off. The call ended abruptly due to poor audio quality before any business could be discussed.
Coaching
When a customer starts with a process complaint, first acknowledge their frustration then immediately state the value of your specific call to prevent them from ending the conversation.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | I was saying sir, you had placed an inquiry for some CR sheet. The agent correctly referenced the customer's platform inquiry at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was derailed by the customer's complaint before any requirement fields could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent was unable to ask any discovery questions due to the customer's immediate frustration and the call ending prematurely. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any discussion of price, stock, or timelines could take place. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent did not unnecessarily re-pitch the portfolio, correctly treating it as a customer-led inquiry. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| why_call_used_app | mishandled | Sir, nothing happens with you guys. You people make I don't know how many calls. |
Sir, the calls are because [inaudible] |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.325 | 10.6s | 22.0s | 57.4s | 2.7s | 277.4 | 0 | 9 | 6 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.2s
Hello.
agent
2.4s
Hello.
customer
3.3s
Hello.
agent
4.2s
Hello.
customer
5.2s
Hello. Vineet ji, can you hear me?
Hello. विनीत जी, आवाज आ रही है आपको?
agent
6.5s
Yes, I can hear you.
आ रही है जी।
agent
7.2s
Yes, yes. I am Kartik speaking from JSW One.
हांजी हांजी। कार्तिक की बात कर रहा था JSW One से।
customer
9.6s
Yes sir.
हांजी सर।
agent
10.2s
I was saying sir, you had placed an inquiry for some CR sheet.
मैंने कहा सर जी, आपका कुछ CR sheet का एक inquiry डाला था।
customer
12.9s
Sir, nothing happens with you guys. You people make I don't know how many calls. I mean [inaudible]
सर आप लोगों का कुछ होता नहीं है। आप लोग पता नहीं कितने calls कर लेते हैं। मतलब [inaudible]
agent
19.5s
Sir, the calls are because [inaudible]
सर calls इसलिए [inaudible]
customer
20.5s
[inaudible] you just [inaudible] you [inaudible] but now you are telling me, now you are telling me [inaudible] it doesn't happen like that, right.
[inaudible] आप सिर्फ [inaudible] आप [inaudible] but अभी बता रहे हैं, अभी बता रहे हैं [inaudible] ऐसा होता नहीं है ना।
agent
28.0s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म।
customer
28.9s
[inaudible] inquiry [inaudible] inquiry [inaudible] this is what always happens, you people [inaudible]
[inaudible] inquiry [inaudible] inquiry [inaudible] हमेशा यही चीज होती है आप लोग [inaudible]
agent
35.8s
Sir, your voice is dropping. Give me a second.
सर आवाज drop हो रही है आपकी। एक सेकंड देना।