Call 21112178843886521 2026-09-03 · Kartikey Chauhan · 2:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 36 turns, clean transcript (0% inaudible) | Hindi | 36 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise and minor crosstalk on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +4/−4
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and JSW One but did not ask for permission to speak, jumping directly into a requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, instead opening with a direct question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero of the six discovery questions, allowing the customer's query about MOUs to derail the entire discovery process.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, in your Aatri Steel Traders, is there any requirement for steel etc. right now?
Summary
The agent contacted a steel trader to check for requirements. The customer had no immediate need as they had recently stocked up, but inquired about the process for getting an MOU. The agent explained the volume requirements for MOUs and the availability of smaller discounts for consistent buyers. The call ended with the agent asking the customer to reach out when a need arises.
Coaching
You must control the call flow. Even when the customer asks a question, complete your discovery first to understand their business before discussing solutions like MOUs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and JSW One but did not ask for permission to speak, jumping directly into a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero of the six discovery questions, allowing the customer's query about MOUs to derail the entire discovery process. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only explained the process for MOUs in response to the customer's direct question. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, in your Aatri Steel Traders, is there any requirement for steel etc. right now? The agent successfully asked if a current requirement exists, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, let me know if any requirement comes up. The agent closed passively without establishing a specific, committed next step like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.721 heavy | 43.2s | 16.7s | 87.1s | 10.6s | 312.5 | 0 | 20 | 16 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.9s
Hello
हेलो
customer
5.6s
Hello
हेलो
agent
6.5s
Yes
हां जी
agent
7.2s
Uh yes sir, good evening. This is Kartik speaking from JSW One.
अह हां जी सर, गुड इवनिंग। कार्तिक बात कर रहा था JSW One से।
customer
10.1s
Yes, yes.
जी जी।
agent
11.0s
Sir, in your Aatri Steel Traders, is there any requirement for steel etc. right now?
ये अपना सर आत्री स्टील ट्रेडर्स में अभी कुछ steel वगेरा का requirement है?
agent
14.8s
If you are looking to stock some HR etc.?
HR वगेरा कुछ अभी stock करने का देख रहे हो तो?
customer
17.6s
No, we just stocked up, we'll let you know otherwise.
नहीं अभी तो stock किया था, बाकी बताते हैं।
customer
19.8s
Are you speaking from JSW or
आप JSW से बोल रहे हो या
agent
21.7s
I am speaking from JSW, sir. From JSW office Mumbai.
JSW से बात कर रहा हूं सर। JSW ऑफिस मुंबई से।
customer
24.0s
Okay.
अच्छा।
customer
24.8s
Yes. Is there any provision or something like that to get an MOU done?
हां जी। इसमें MOU करवाने के लिए कुछ प्रावधान या कुछ ऐसा बताइए कुछ।
agent
27.4s
Hmm sir, an MOU is for a large volume, right?
हम्म सर MOU तो बड़ी volume पे होता है ना?
customer
29.6s
No, it happens for small ones too, sir.
नहीं, छोटे पे भी होता है सर।
agent
31.2s
Yes, but for a small one too, sir, what will the plant even do for less than two hundred tons?
हां, छोटे से भी तो सर दो सौ टन से नीचे क्या ही plant करेगा?
customer
34.4s
Yes, an MOU for one hundred-two hundred tons can be done.
हां सौ दो सौ टन का हो जाए MOU।
agent
36.2s
There is one thing, like if you are a consistent buyer, you've placed two-three orders, then after that they start giving an extra discount of 500 rupees, 750, on your base price. But the good MOU, the one for two-three rupees below the market, that can only be signed for a very large volume.
एक वो हो जाता है अपना जो अपना, मतलब जैसे consistent buyer हो आप, दो तीन order लगा लिए, तो उसके बाद extra discount देने लगते हैं पांच सौ रुपए का, साढ़े सात सौ का, उस अपने base price पे। लेकिन जो अपना अच्छा दो तीन रुपए का जो होता है ना MOU, नीचे market से, वो काफी बड़े volume पे ही sign हो पाता है।
customer
47.2s
Hello.
हेलो।
agent
47.8s
Some benefit will be there for a shorter volume.
कुछ benefit तो हो जाएगा shorter volume में।
customer
49.6s
They are saying here. What is it now?
यहां पे बोल रहे हैं। क्या है अभी?
agent
51.2s
But sir, the standard MOU which is not available at the distributor rate, that is available only above five hundred.
बट सर जो standard MOU distributor rate पे नहीं मिलता है, वो तो पांच सौ के ऊपर ही मिलता है।
agent
55.9s
But the one for a consistent buyer, you will get that discount after two-three orders.
पर जो consistent buyer वाला है, वो तो मिल जाएगा आपको discount दो तीन order के बाद।
customer
58.8s
No problem, let's start, the volume will also increase.
कोई नहीं स्टार्ट करते हैं, volume भी बढ़ जाएगा।
agent
61.0s
Yes, yes, absolutely. The volume will definitely increase.
हां हां जी बिलकुल। Volume तो बढ़ ही जाएगा।
agent
63.0s
You need the material in Faridabad?
आपको फरीदाबाद में चाहिए होता है material?
customer
64.6s
Yes, Faridabad.
हां फरीदाबाद।
agent
65.6s
Okay.
अच्छा।
agent
66.8s
Alright, alright.
ठीक है, ठीक है।
agent
68.0s
Okay sir, let me know if any requirement comes up. I have sent you a message on WhatsApp otherwise.
चलो सर बताना अभी कुछ requirement बने तो। मैसेज डाल दिया मैंने बाकी आपको WhatsApp पे।
customer
70.8s
Your good name, sir?
शुभ नाम सर आपका?
agent
72.0s
Yes?
हां जी?
customer
72.6s
Your good name?
शुभ नाम आपका?
agent
73.6s
My name is Kartik. Kartik Chauhan.
मेरा नाम कार्तिक है। कार्तिक चौहान।
customer
75.6s
Okay.
ठीक है।
customer
76.6s
Okay Kartik ji, I will talk to you.
ठीक है कार्तिक जी, मैं आपसे बात करता हूं।
agent
78.2s
Yes, okay sir.
हां जी, ओके सर।