Call 21112178912507071 2026-09-11 · Kartikey Chauhan · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: clear: The call begins with an automated call forwarding system before the agent and customer are connected. There is some background office noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer interrupted and ended the conversation before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated early by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Opener & permission
Uh, yes sir, good evening. This is Kartikeya speaking from JSW One.
Summary
The agent introduced himself and JSW One. The customer immediately stated they were busy and would call back after they were free. The agent agreed and the call ended without any business being discussed.
Coaching
When a customer asks to call back, acknowledge their request and then try to secure a specific time, like 'Sure, is later this afternoon or tomorrow morning better?'
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh, yes sir, good evening. This is Kartikeya speaking from JSW One. The agent successfully opened the call with a greeting and identification, but the customer pre-emptively declined to speak before permission could be asked. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer interrupted and ended the conversation before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated early by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the point where a pitch could be made. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, okay sir. The agent accepted the customer's vague promise to call back, but did not secure a specific, committed time for the next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.551 | 4.3s | 3.5s | 41.2s | 2.8s | too short | 0 | 3 | 4 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.3s
Hi, if you record your name and reason for calling, I'll see if this person is available.
customer
5.5s
Hello.
unknown
10.0s
Thanks. Please stay on the line.
customer
13.5s
Hello.
agent
14.5s
Hello.
customer
15.5s
Yes.
हां जी।
agent
16.2s
Uh, yes sir, good evening. This is Kartikeya speaking from JSW One.
अह, हां जी सर, good evening. कार्तिकेय बात कर रहा था JSW One से।
customer
19.5s
I will call you right now, once I am a little free.
मैं अभी आपको करता हूं, थोड़ा फ्री होके।
agent
21.5s
Okay, okay sir.
अच्छा, okay sir.