Call 21112178955730971 2026-09-16 · Kartikey Chauhan · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present on the agent's side but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.41
confidence high · +0/−4
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
price
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW One but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook, instead opening directly by asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the current brand, failing to meet the minimum threshold of 3 questions for a partial pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
JSW One your rate is expensive.
Summary
The agent contacted a packaging company to ask about steel requirements. The customer immediately objected that JSW One's prices are expensive, though they confirmed they have an ongoing need and currently buy JSW CR. The agent acknowledged the price concern but failed to conduct discovery or establish a clear next step, ending the call vaguely.
Coaching
When the customer raises a price objection early, acknowledge it but pivot back to discovery to understand their specific needs before trying to solve for price.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW One but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook, instead opening directly by asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Whose do you buy now? AMNS's? Agent only asked about the current brand, failing to meet the minimum threshold of 3 questions for a partial pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | fail | – | 0.0 | Uh sir, is there any requirement for steel at Shri Sharda Packaging right now? Agent asked if a requirement exists, but failed to capture any specific details (grade, quantity, etc.) after the customer confirmed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, so about the pricing, I'll do something... The call ended with a vague, non-committal statement, not an explicit next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | JSW One your rate is expensive. |
Oh, it's expensive, right? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.584 | 16.0s | 11.4s | 53.6s | 2.8s | 277.5 | 0 | 11 | 10 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.2s
Hello.
हॅलो.
customer
1.6s
Hello.
हॅलो.
agent
2.3s
Hello.
हॅलो.
agent
3.2s
Yes sir, good evening. This is Karthikeya speaking from JSW One.
हां जी सर, गुड इवनिंग। कार्तिकेय बात कर रहा था सर JSW One से।
customer
5.4s
Yes, tell me sir.
हां, बोलिए सर।
agent
6.3s
Uh sir, is there any requirement for steel at Shri Sharda Packaging right now?
अह सर, अभी श्री शारदा पैकेजिंग में कुछ रिक्वायरमेंट रहेगा अपना स्टील में?
customer
9.0s
There is a requirement, it's always there, more or less. But nothing comes from you, right? Nothing about dispatch, nothing about pricing comes.
रिक्वायरमेंट तो है, रहता ही है आगे पीछे। लेकिन आपका कुछ आता नहीं है ना, डिस्पैच का, प्राइसिंग का कुछ आता नहीं है।
agent
13.9s
Pricing, you...
प्राइसिंग तो आप...
customer
14.5s
JSW One, your rate is expensive.
JSW One आपका रेट महंगा रहता है।
agent
16.0s
Oh, it's expensive, right?
अच्छा, महंगा रहता है ना?
customer
16.9s
Yes. If it comes cheaper, let me know.
हां। सस्ता आएगा तो मेरेको बोलियो।
agent
18.8s
Okay. Whose do you buy now? AMNS's?
अच्छा। अभी किसका AMNS का लेते हो आप?
customer
20.2s
No, CR.
नहीं, CR.
agent
20.8s
Yes sir? No, I mean brand, brand.
हां जी सर? नहीं मतलब ब्रांड, ब्रांड।
customer
21.8s
CR.
agent
22.2s
CR from Tata, or AMNS, or JSW? Which brand?
CR Tata का, या AMNS का, या JSW का? कौनसे ब्रांड का?
customer
25.0s
JSW's CR.
JSW का CR का।
agent
26.0s
Oh, you purchase JSW's CR, right?
अच्छा, JSW का CR परचेस करते हैं ना?
customer
27.5s
Yes.
हां।
agent
28.2s
Okay. Okay. Okay. Okay sir, so about the pricing, I'll do something...
ठीक है। ठीक है। ठीक है। ठीक है सर, तो सर प्राइसिंग का तो मैं कुछ...