Call 21112178841734781 2026-09-03 · Kartikey Chauhan · 1:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | new_registration (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +1/−9
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked one very high-level question about the business but failed to probe for any specifics like tonnage, brands, or payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement, but when the customer said no, he failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended passively without any agreed-upon next step like a quote, a specific callback, or a platform walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
I was just exploring your platform, basically...For now, no requirement has been created, honestly speaking.
did well
Warm welcome opener
Good afternoon. This is Kartik, I was calling from JSW One.
Summary
The agent contacted a new registrant who is planning to start a trading business but has no immediate requirement. The agent confirmed the company name but failed to conduct further discovery, educate the customer on the platform's value, or establish a clear next step. The call ended passively after the customer explained their exploratory purpose.
Coaching
When a customer says they are 'just exploring' for a new business, you must conduct full discovery to understand their future needs and position JSW One as their primary partner from the start.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Good afternoon. This is Kartik, I was calling from JSW One. The agent provided a warm, standard opening identifying himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Sir, you had registered Finansia Technology. The agent only confirmed the company name and did not ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Are you starting work with steel? The agent asked one very high-level question about the business but failed to probe for any specifics like tonnage, brands, or payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits; the customer was the one exploring and making assumptions. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | So, sir, do you have a requirement for steel in this? The agent asked about a current requirement, but when the customer said no, he failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended passively without any agreed-upon next step like a quote, a specific callback, or a platform walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | I was just exploring your platform, basically...For now, no requirement has been created, honestly speaking. |
Are you starting work with steel? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.419 | 13.2s | 18.3s | 65.5s | 6.0s | 268.2 | 0 | 8 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
0.8s
Hello.
customer
1.2s
Yes.
हां जी।
agent
1.6s
Uh yes sir. Good afternoon. This is Kartik, I was calling from JSW One.
अह हां जी सर। Good afternoon. कार्तिक है, बात कर रहा था JSW One से।
customer
5.2s
Yes Kartik.
हां जी कार्तिक।
agent
5.8s
Hi. Uh hi hi hi. Sir, you had registered Finansia Technology.
Hi. अह hi hi hi. सर ये आपने Finansia Technology रजिस्टर किया था।
agent
9.8s
So, sir, do you have a requirement for steel in this?
तो उनको जी इसमें steel का requirement रहता है आपको?
customer
11.8s
Yes, for now there wasn't. Sir, I was just exploring your platform, basically. Okay, okay. Yes, yes. So we are doing a new setup, so for that only I was exploring a little.
हां अभी तो फिलहाल नहीं था। मैं सर कुछ explore कर रहा था आपके platform पे basically। अच्छा अच्छा। हां जी हां जी। तो हम कुछ नया setup कर रहे हैं तो उसी के लिए मतलब मैं थोड़ा सा explore कर रहा था।
customer
17.8s
For now, no requirement has been created, honestly speaking.
अभी फिलहाल कोई requirement नहीं बना honestly speaking.
agent
19.5s
So if a decision is made for this then
तो अगर कुछ इसका decision बनता है तो
agent
20.0s
Are you starting work with steel?
steel का काम start कर रहे हो आप?
customer
21.2s
Yes, meaning this only, we were thinking of starting our own trading business, basically. So that is why I registered on your platform. I think you have quite a lot of articles that I can basically keep in my trading business.
हां मतलब यही अभी आप कुछ हम अपना ना trading का start करने का सोच रहे थे basically। So that is why मैंने आपके platform पर register किया था। I think आप मतलब काफी सारे आपके पास articles होते हैं जो कि basically मतलब मैं अपने रख सकता हूं उसमें trading business में।
agent
28.5s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म।
agent
29.2s
Yes, that's it.
हां वही।
customer
30.0s
Yes, so for that only I was basically looking.
हां तो उसी के लिए basically मैं देख रहा था बस।