Call 21112178886755721 2026-09-08 · Kartikey Chauhan · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not fully identify the company (JSW One), did not use the customer's name, and did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or a reason for the call; they jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended after the customer stated no requirement, and the agent did not attempt to ask any discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
AGENT: Sir, I was saying, will there be any requirement in your Bhagwati Automation right now for HR etc.?
Summary
The agent contacted a customer from 'Bhagwati Automation' and immediately asked about HR requirements. The customer stated they had no current need. The agent then ended the call, suggesting the customer use the app for future needs.
Coaching
You must deliver the opening and hook to give the customer a reason to engage before you ask if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Yes sir, good evening. Kartik was speaking from here, JS The agent did not fully identify the company (JSW One), did not use the customer's name, and did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Sir, I was saying, will there be any requirement in your Bhagwati Automation right now for HR etc.? The agent did not provide a hook or a reason for the call; they jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 | CUSTOMER: No sir. The call ended after the customer stated no requirement, and the agent did not attempt to ask any discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Sir, I was saying, will there be any requirement in your Bhagwati Automation right now for HR etc.? The agent successfully asked if the customer had a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: If something comes up, sir, let me know through our app. This is not a committed next step; it places the responsibility on the customer and does not set a specific follow-up action. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.83 heavy | 8.8s | 1.8s | 35.4s | 3.6s | 300.0 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
agent
0.9s
Hello?
customer
1.7s
Yes sir.
हाँ जी सर।
agent
2.3s
Yes sir, good evening. Kartik was speaking from here, JS
हाँ जी सर, गुड इवनिंग। कार्तिक यहाँ से बात कर रहा था जे एस
customer
4.3s
Yes.
हाँ।
agent
5.0s
Sir, I was saying, will there be any requirement in your Bhagwati Automation right now for HR etc.?
सर, मैं बोल रहा था अभी अपने भगवती ऑटोमेशन में कुछ रिक्वायरमेंट रहेगा एच आर वगेरा का?
customer
9.2s
No sir.
नहीं सर।
agent
10.0s
Okay, there isn't, sir. If something comes up, sir, let me know through our app.
अच्छा, नहीं है सर। कुछ आए तो सर बताना हमारे ऐप के थ्रू।