Call 21112178886610611 2026-09-08 · Kartikey Chauhan · 4:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Onboarded | full conversation 77 turns, clean transcript (0% inaudible) | Hindi | 77 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise from a workshop or factory at the customer's end, including metal clanging, which sometimes makes speech slightly hard to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: 6 feet width HR sheet
3 · Supply
US
spec_not_available
Customer requires 6 feet (approx. 1828mm) width HR sheet, but agent states JSW only produces 1250mm and 1500mm widths.
4 · Sentiment
the CUSTOMER
+0.74
confidence high · +6/−0
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self, company, and used the customer's name, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly into asking about the customer's requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only uncovered what the customer manufactures (trolleys) and the end application, missing questions on volume, current suppliers, and payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Pitch (2-3 USPs)
With FOR and loading, it will be 62, delivery will be done in one rupee.
Summary
The customer, a trolley manufacturer, expressed a need for HR sheets, specifically requiring a 6-foot width for flooring. The agent quoted a delivered price but then determined that JSW does not produce that width. The call concluded due to this specification mismatch, with no firm next step established.
Coaching
Kartikey, you must follow the call structure. Start with the full opener, including asking for permission, then deliver the hook. You are skipping straight to discovery, which makes the call feel abrupt and unstructured.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self, company, and used the customer's name, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly into asking about the customer's requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 |
Agent only uncovered what the customer manufactures (trolleys) and the end application, missing questions on volume, current suppliers, and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | With FOR and loading, it will be 62, delivery will be done in one rupee. Agent pitched a delivered price and stock availability in direct response to customer questions about cost and sizes. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent captured thickness, width, and location but failed to ask for the required grade or quantity, which are essential for a quote. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with a vague 'let me know when the requirement comes up' instead of a committed next step like sending a quote or scheduling a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.554 | 61.1s | 49.1s | 176.8s | 6.8s | 352.5 | 0 | 37 | 40 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello
हेलो
agent
2.2s
Hello
हेलो
customer
3.3s
Hello
हेलो
agent
4.1s
Yes, Navneet ji, can you hear me?
हां जी, नवनीत जी, आवाज़ आ रही है आपको?
customer
5.8s
Yes.
हां जी।
agent
6.4s
Yes, this is Kartikeya speaking from JSW One.
हां जी, कार्तिकेय बात कर रहा था JSW One से।
customer
8.3s
Yes.
हां जी।
agent
9.3s
Sir, in the master ji or group, do you have any requirement for steel right now?
जी मास्टर जी या ग्रुप में अभी कुछ रिक्वायरमेंट है आपका स्टील में?
customer
11.7s
Yes.
हां जी।
agent
12.3s
Do you have any requirement for HR etc. right now, sir?
HR वगेरा का कुछ रिक्वायरमेंट है अभी सर?
customer
14.1s
Sir, we do have a requirement for HR, it depends on the size.
सर HR रिक्वायरमेंट तो रहती है, साइज़ के अकॉर्डिंग रहती है हमारी।
agent
17.1s
Okay. In what size?
अच्छा। किस साइज़ में रहती है?
customer
18.5s
The size we need is 11, 11 feet long, 6 feet wide, in 10 gauge, in 8 gauge.
साइज़ लगता हमारे ग्यारह के, ग्यारह फिट लंबा, छे फिट चौड़ा, दस गेज में, आठ गेज में।
agent
22.1s
Okay, okay. In which gauge?
अच्छा अच्छा। कौनसी गेज में?
customer
23.5s
Eight and ten.
आठ और दस।
agent
24.6s
Eight and ten gauge?
आठ और दस गेज?
customer
25.7s
Yes.
हां जी।
customer
26.7s
And we need one, uh, 36 inches wide, a big one, uh, 13-14 feet long.
और एक लगती है, अह, छतीस इंच चौड़ी बड़ी लगती है, अह, तेरह चौदह फुट लंबी।
agent
31.6s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म।
customer
32.7s
Yes. That is 12 gauge, 10 gauge, 14 gauge, all three, we have a requirement for that.
हां जी। वो बारह गेज, दस गेज, चौदह गेज तीनों है, उसकी रिक्वायरमेंट रहती है।
agent
36.1s
Okay, okay.
अच्छा अच्छा।
customer
36.9s
Yes.
हां जी।
agent
37.6s
Okay. In HR, 8 and 10 gauge. Do you have any requirement now, sir, are you looking to buy this month or this week?
ठीक है। HR में आठ और दस गेज का। अभी है सर कुछ इस महीने खरीदने का या इस हफ्ते खरीदने का देख रहे हो?
customer
41.1s
Yes.
हां जी।
agent
41.5s
Like sir, if you are placing an order now, right now, sir, our rate is 61, for our Ghaziabad.
जैसे सर अभी आर्डर कुछ लगवा रहे हो तो, अभी सर अपना सिक्सटी वन का रेट है अभी अपना गाज़ियाबाद का।
customer
45.1s
Sixty one?
सिक्सटी वन?
agent
46.0s
Hmm hmm hmm.
हम्म हम्म हम्म।
customer
46.9s
Okay. What will be the cost for loading? Loading etc. FOR?
अच्छा जी। लोडिंग का क्या पड़ेगा? लोडिंग वगेरा FOR?
agent
48.9s
Yes, loading, with loading itself. With FOR and loading, it will be 62, delivery will be done in one rupee.
हां, लोडिंग, लोडिंग के साथ ही। FOR और लोडिंग के साथ में सिक्सटी टू, एक रुपये में हो जाएगी डिलीवरी।
customer
52.2s
Okay.
अच्छा।
agent
53.2s
Hmm hmm hmm.
हम्म हम्म हम्म।
customer
53.8s
Sixty two. Uh, will the freight also be included in this?
सिक्सटी टू। अह, भाड़ा भी बीच में आ जाएगा?
agent
56.2s
Yes, yes, with freight. Sixty two.
हां हां, भाड़े के साथ। सिक्सटी टू।
customer
57.6s
A minimum, how much material will it be? How much?
एक मिनिमम कितना माल रहेगा? कितना?
agent
59.3s
Minimum, sir, you will have to buy 10 tons. If I am sending it to Ludhiana.
मिनिमम तो सर दस टन तो खरीदना ही पड़ेगा। लुधियाना अगर मैं भेज रहा हूं।
customer
62.0s
Yes, yes, yes.
हां हां हां।
agent
62.6s
Okay. Where do you need this? In Punjab?
अच्छा। ये आपको कहां पे चाहिए? पंजाब में?
customer
64.3s
Mine is Malout. District Muktsar Sahib. Pincode 152107.
मेरा है मलोट। डिस्ट्रिक्ट मुक्तसर साहिब। पिन कोड पंद्रह इक्कीस जीरो सात।
agent
68.2s
Okay, you need it there. Okay. Hmm, yes, I will get it done for around 62, 62.250.
अच्छा, उस तरफ चाहिए। ठीक है। हम्म, हां, अपना बासठ, बासठ दो सौ पचास तक करवा दूंगा मैं इसको।
customer
72.2s
Yes?
हां जी?
agent
72.8s
I said, sir, it will be done in this much. So when do you want to place your order?
मैंने कहा सर हो जाएगा इतने में। तो कब आर्डर लगाना है आपको अपना?
customer
75.5s
Will these sizes be available?
साइज़ मिल जाएंगे ये?
customer
76.7s
Which ones will be available?
कौन कौन से मिल जाएंगे?
agent
77.9s
Okay. We keep all sizes in stock, sir. What we have in Ghaziabad is, yes, from 1.6 mm to 20 mm,
अच्छा। साइज़ तो सर सारे रखते हैं हम स्टॉक में। अपना क्या है ना गाज़ियाबाद में, हां जी, वन पॉइंट सिक्स एम एम से लेके ट्वेंटी एम एम तक,
customer
81.1s
One point
वन पॉइंट
agent
81.5s
all sizes are there. 1.6 mm.
सारे साइज़ है। वन पॉइंट सिक्स एम एम।
customer
82.8s
From 1.6?
वन पॉइंट सिक्स से?
agent
83.7s
We have everything up to 20 mm. 1.6, 1.8, 2 mm, 2.5 mm.
अपने बीस एम एम तक सब होता है। वन पॉइंट सिक्स, वन पॉइंट ऐट, दो एम एम, ढाई एम एम।
customer
86.1s
Okay, okay. And in length, width?
अच्छा अच्छा। और लंबाई, चौड़ाई में?
agent
88.3s
In width, 4 feet, 5 feet.
चौड़ाई में चार फीट, पांच फीट।
customer
90.4s
6 feet wide?
छे फीट चौड़ा?
agent
91.5s
6 feet wide, sir, Tata makes that, 1860. Yes, JSW... I said sir, JSW only comes in 1250, 1500.
छे फीट चौड़ा तो सर टाटा बनाता है अठारह सौ साठ। हां जी, जे एस डब्लू तो, मैंने कहा सर जे एस डब्लू तो बारह पचास, पंद्रह सौ में ही आता है।
customer
95.4s
6 feet won't be available?
छे फुट नहीं मिलेगा?
agent
96.4s
6 feet won't be available.
छे फुट नहीं मिलेगा।
customer
97.5s
Okay.
अच्छा।
customer
98.8s
Okay.
ठीक है।
agent
99.8s
Hmm hmm hmm.
हम्म हम्म हम्म।
customer
100.7s
We have a requirement for 6 feet, we need 6 feet, right? Actually, what we have is, uh, we make trolleys. For the floor underneath the trolley, there is a requirement for 6 feet material.
छे फुट की रिक्वायरमेंट होती है हमारी, छे फुट ही लगता है ना। हमारे एक्चुअली क्या है ना, अह, ट्रॉली बनती है। ट्रॉली के नीचे फर्श के लिए रिक्वायरमेंट होती है छे फिट माल की।
agent
106.4s
Hmm hmm.
हम्म हम्म।
customer
107.1s
It's made approximately 6 feet, up to 6.5 feet. The length can be anything. In width, 6 feet material works.
एक तकरीबन छे फिट, साढ़े छे फिट तक बनती है। लंबाई तो कितनी भी मिल जाएगी। चौड़ाई में छे फिट चलता है माल।
agent
112.3s
Okay.
अच्छा।
customer
113.0s
Yes.
हां जी।
agent
113.6s
Well, a 2000 mm width will be available.
चलो दो हज़ार एम एम की विड्थ तो मिल जाएगी।
customer
115.2s
Yes?
हां जी?
agent
115.8s
2000 mm, 2 feet, the 2-meter one.
दो हज़ार एम एम की, दो फीट, दो मीटर वाली।
customer
117.3s
A 2-meter width is available, right?
दो मीटर की चौड़ाई आती है ना?
agent
118.6s
That became 6 feet, 6 feet 3 inches, 4 inches.
वो छे फिट, छे फिट तीन इंच हो गया, चार इंच।
customer
120.6s
It became 6.5 feet.
साढ़े छे फिट हो गया।
agent
122.3s
Hmm. 6.5.
हम्म। साढ़े छे।
customer
123.1s
Yes.
हां जी।
agent
123.5s
It became 6.5 feet.
साढ़े छे फिट हो गया।
customer
124.8s
Hmm.
हम्म।
agent
126.3s
Anyway, let me know when the requirement comes up, I had given you the number before as well. Okay? I've sent it now. Just send the size once when you want to buy, we'll see, we can arrange something in 1860 as well. Okay?
बाकी आप बताना रिक्वायरमेंट जब आए ना, तो मैं आपको नंबर तो पहले भी करा था। ठीक है? अभी डाल दिया। अब एक बारी साइज़ डाल देना जब खरीदने को, देख लेंगे अठारह सौ साठ में भी करा देंगे कुछ। ठीक है?
customer
133.2s
Okay.
ठीक है।
agent
133.8s
Okay.
ठीक है।
customer
134.6s
Okay.
ओके।
agent
135.4s
Okay.
ओके।