Call 21112178904057151 2026-09-10 · Kartikey Chauhan · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Onboarded | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.61
confidence high · +6/−1
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook and immediately asked for a requirement, which is a product dump.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions about the customer's business or procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Uh, you can send it to me, if you have your mail ID, I will forward it to them.
did well
Qualify
Sir, will there be any requirement for HR etc. in BK Industries right now?
Summary
The agent contacted BK Industries to inquire about HR steel requirements. The customer stated they have no immediate need but asked the agent to share his contact details for potential future requirements, mentioning their minimum order quantity is five tons. The agent agreed to text his email ID and the call concluded.
Coaching
When a customer has no immediate need, use the opportunity to ask discovery questions about their business (what they make, typical monthly usage) to prepare for future follow-ups.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, yes sir. Good evening. This is Karthik speaking from JSW One. Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, will there be any requirement for HR etc. in BK Industries right now? Agent did not provide a hook and immediately asked for a requirement, which is a product dump. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions about the customer's business or procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, will there be any requirement for HR etc. in BK Industries right now? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, alright, I'll text you, I'll mention my mail ID. The next step is passive (sending contact info) and lacks a specific commitment like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Uh, you can send it to me, if you have your mail ID, I will forward it to them. |
Okay, alright, I'll text you, I'll mention my mail ID. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.618 | 15.4s | 9.5s | 39.1s | 3.7s | 245.5 | 0 | 10 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.3s
Hello.
customer
2.1s
Hello.
agent
2.8s
Hello, yes sir. Good evening. This is Karthik speaking from JSW One.
Hello, yes sir. Good evening. Karthik baat kar raha hu JSW One se.
customer
6.7s
Yes sir, tell me.
हां सर बोलिए।
agent
7.6s
Sir, will there be any requirement for HR etc. in BK Industries right now?
सर ये अभी BK Industries में कुछ requirement रहेगा अपना HR वगेरा का?
customer
11.8s
Not right now.
अभी फिलहाल तो नहीं है।
customer
13.6s
Uh, you can send it to me, if you have your mail ID, I will forward it to them.
अह आप मुझे ये डाल के रखिए ना, आपका mail ID अगर है तो मैं डालता हूं इन पर।
agent
17.0s
Okay, alright, I'll text you, I'll mention my mail ID.
अच्छा, okay, चलो मैं आपको ना text कर देता हूं, अपना mail ID mention कर देता हूं।
customer
20.3s
Okay.
agent
20.5s
Okay, if you have something to share, then share it.
Okay, share तो share करना।
customer
21.8s
Okay.
agent
22.2s
What is your MOQ?
आपका ये MOQ क्या है?
customer
23.5s
Uh sir, five ton.
अह सर five ton.
agent
25.0s
How much?
कितना?
customer
25.7s
Five tons.
agent
26.5s
Five tons, right? Okay.
Five tons ना? Okay.
customer
27.5s
Yes, yes.
हां हां।
agent
28.2s
That will work, send it.
चलेगा, डाल दीजिए।
customer
29.0s
Yes, if something comes up, I will share.
हां जी, कुछ आता है तो मैं share करता हूं।
agent
30.3s
Okay.