21112178852326361 · Call

Call 21112178852326361 2026-09-04 · Kartikey Chauhan · 1:26

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Wrap up time exceeded :0	full conversation 18 turns, clean transcript (0% inaudible)	Hindi	18	supply_led (campaign_name:medium)

Audio: clear: The customer coughs loudly during one turn, but the speech remains intelligible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.30

confidence high · +2/−0 from 4 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not ask if it was a good time to talk, jumping straight to the requirement question.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not deliver a hook; the customer immediately took control of the call after the introduction.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer drove the conversation.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 2 objections you did not answer: price send_price_will_think

For HR, your pricing is quite high and it doesn't meet our requirement.

Can you... can you call me in the morning? It's an off day here, you see.

did well

Qualify

Sir, do you have any requirement for HR etc. right now?

Summary

The agent contacted a trading company about HR coil requirements. The customer immediately stated JSW's price was too high and asked for the current price on 3mm material, which the agent provided. The customer then deferred the conversation, asking for a callback, but the agent did not secure a specific time and instead offered to send a message.

Coaching

When a customer raises a price objection, don't just state the price; first, try to understand their current landed cost to frame your value and maintain control of the call.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent did not ask if it was a good time to talk, jumping straight to the requirement question.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent did not deliver a hook; the customer immediately took control of the call after the introduction.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked as the customer drove the conversation.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched as no discovery was conducted.
SL5 Qualify	2	pass	–	2.0	Sir, do you have any requirement for HR etc. right now? Agent successfully asked for the requirement and confirmed stock for the item the customer inquired about.
SL6 Closure with next step	1	fail	–	0.0	Agent did not commit to a specific callback time as requested, instead offering a vague 'I'll leave you a message'.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	For HR, your pricing is quite high and it doesn't meet our requirement.	The price for 3 mm today is 60750.
send_price_will_think	mishandled	Can you... can you call me in the morning? It's an off day here, you see.	Okay, well, I'll leave you a message. You let me know, okay?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.574	18.7s	13.9s	53.4s	4.5s	240.6	0	9	9	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Hello?

हेलो?

agent

1.6s

Hello?

हेलो?

customer

2.1s

Yes.

हाँ जी।

agent

2.7s

Yes sir, this is Karthik speaking from JSW One.

हाँ जी, सर मैं कार्तिक बात कर रहा था JSW One से।

customer

5.1s

Yes, go on.

हाँ जी, बोलिए।

agent

5.9s

Sir, do you have any requirement for HR etc. right now? At your Durga Trading?

सर, अभी अपनी HR वगेरा की कुछ रिक्वायरमेंट आई थी क्या? आपके दुर्गा ट्रेडिंग में?

customer

9.5s

For HR, your pricing is quite high and it doesn't meet our requirement. What is your price for 3 mm today?

HR तो आपकी ना प्राइसिंग काफी हाई है और वो अपने ना रिक्वायरमेंट पे मीट नहीं होती। वो क्या प्राइस है आपका 3 mm का आज?

agent

15.7s

The price for 3 mm today is 60750.

3 mm का प्राइस आज है अपना 60750.

customer

18.6s

Yes?

हाँ जी?

agent

19.2s

Sixty thousand seven hundred fifty.

साठ हजार सात सौ पचास।

customer

20.7s

This is ex-works, right?

Ex है ना जी ये?

agent

21.6s

Yes yes, ex-Ghaziabad.

हाँ जी हाँ जी, ex गाजियाबाद।

customer

23.1s

Okay, okay.

अच्छा अच्छा।

customer

24.3s

So what size is available in this?

तो इसमें क्या साइज अवेलेबल है?

agent

25.7s

In this, I have 3 mm size right now. It's in both 1500 and 1250.

इसमें साइज 3 mm है अभी मेरे पास। 1500 और 1250 दोनों में है।

customer

28.8s

Can you... can you call me in the morning? It's an off day here, you see.

आप मेरे को ना सुबह... सुबह कॉल कर सकते हैं? आज ऑफ है यहां पे ना।

agent

32.1s

Oh, sir. Okay okay, I understand.

ओह, सर। अच्छा अच्छा, समझ गया मैं।

agent

34.0s

Okay, well, I'll leave you a message. You let me know, okay?

ठीक है, चलो मैसेज डाल के रखता हूं आपको। बताना आप, ठीक है?