Call 21112178582810611 2026-08-04 · Kartikey Chauhan · 2:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Onboarded | full conversation 42 turns, clean transcript (0% inaudible) | English | 42 | supply_led (campaign_name:medium) |
Audio: clear: The agent dictates an email address in a slightly unusual format, which has been transcribed literally.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.86
confidence high · +26/−0
from 38 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a hook, instead opening with a direct question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about current suppliers; the large monthly tonnage was volunteered by the customer, not discovered by the agent. Only 2/6 questions were covered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Although a current requirement was confirmed, the agent failed to capture the necessary details like grade, width, or quantity to create a proper quote.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello, uh good afternoon sir. Karthik this side from JSW One.
Pitch (2-3 USPs)
I'm saying sir we stock HR in our own stockyard in Bangalore. Right? ... We can give you a very competitive rate also.
Summary
The agent connected with a high-potential manufacturing lead in Bangalore (Mysore Dryer Tech). The customer was very receptive, confirming a need for MS HR sheets and volunteering a monthly volume of 200-300 tons. The agent pitched local stock availability and committed to sending a quote, successfully securing a next step.
Coaching
You got lucky with a great lead who volunteered key information. You must lead the call by proactively asking all discovery questions to uncover the full opportunity yourself.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, uh good afternoon sir. Karthik this side from JSW One. Agent identified himself and the company, and the customer engaged immediately, giving implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | And sir from where you are buying currently? Agent only asked about current suppliers; the large monthly tonnage was volunteered by the customer, not discovered by the agent. Only 2/6 questions were covered. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | I'm saying sir we stock HR in our own stockyard in Bangalore. Right? ... We can give you a very competitive rate also. Agent pitched local stockyard availability and competitive pricing, which are relevant USPs when competing with other local suppliers. |
| SL5 Qualify | 2 | fail | – | 0.0 | So any current requirement? Although a current requirement was confirmed, the agent failed to capture the necessary details like grade, width, or quantity to create a proper quote. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay sir, let me send you a quotation for 3 mm on your mail. Agent committed to a clear next step of sending a quotation and confirmed the customer's email address. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | You send me the details sir. I'll send you the requirement. |
Okay sir, let me send you a quotation for 3 mm on your mail. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.378 | 45.8s | 75.3s | 33.9s | 5.0s | 234.5 | 2 | 21 | 21 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
agent
1.0s
Hello?
customer
2.0s
Hello?
agent
4.5s
Hello, uh good afternoon sir. Karthik this side from JSW One.
customer
7.8s
Huh?
agent
8.5s
Uh sir, I was speaking from JSW One.
अह सर JSW One से बात कर रहा था।
customer
10.5s
Sir?
agent
11.2s
Uh in sir Mysore Dryer Tech, you have any steel requirement at the end?
customer
15.0s
Yes sir, we are requiring. You are from sir?
agent
17.2s
I'm talking from JSW One sir. JSW One.
customer
19.5s
JSW One. Yes. Okay okay okay. We are requiring sir but SS or MS region?
agent
22.7s
It is all for MS, MS.
customer
24.5s
MS, okay okay. Tell me sir. We are requiring regularly 3 mm, 2 mm sheets sir.
agent
29.0s
3 mm, 2 mm HR sheets?
customer
30.5s
Yeah.
agent
31.5s
Okay. And sir from where you are buying currently? As in from Bangalore?
customer
34.8s
Uh now we are buying from Bangalore, Triveni.
agent
37.5s
Okay, Triveni.
customer
38.2s
Triveni Steel and uh Shiva Ferric.
agent
40.5s
Okay okay, got it sir. So sir see, in Bangalore, we stock HR sheets ourselves. Right? So if your requirement is...
customer
45.0s
Sir?
agent
45.5s
I'm saying sir we stock HR in our own stockyard in Bangalore. Right?
customer
49.5s
Okay.
agent
50.2s
So this you can purchase at any time for this, right? We can give you a very competitive rate also.
customer
53.0s
Okay. You send me the details sir. I'll send you the requirement.
agent
55.5s
competitive rates.
agent
56.8s
Okay.
customer
57.5s
So let me... Every month we are buying more than 200, 300 ton sir. Only 3 mm.
agent
101.0s
Only 3 mm?
customer
102.2s
Yes.
agent
103.0s
Okay okay, got it sir, got it sir.
customer
105.0s
Okay. Major supplier is Triveni Steel.
agent
107.0s
Okay, majorly from Triveni Steel.
customer
108.5s
Yeah.
agent
109.5s
So any current requirement?
customer
110.8s
Yeah, current requirement is there. Yeah yeah. Current requirement is there. You send me sir, your details. I'll send you mail and WhatsApp both.
agent
114.5s
Okay sir, let me send you a quotation for 3 mm on your mail.
customer
118.5s
Yeah.
agent
119.5s
MDT at CDI at gmail dot com, right?
customer
122.0s
Okay okay okay.
agent
123.5s
Okay sir, and sir you can revert over that sir, okay?
customer
125.8s
Good good good.