Call 21112178843903841 2026-09-03 · Kartikey Chauhan · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.44
confidence high · +1/−12
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead launching directly into the purpose of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; they immediately asked for a requirement instead of leading with a price or availability benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The customer stated no requirement, and the call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Is there any requirement for steel right now?
Summary
The agent contacted a lead identified as 'Chandan Traders'. The agent immediately asked for a requirement, which the customer denied. After a brief confirmation that nothing was needed, the agent ended the call with a passive closing.
Coaching
You skipped asking for permission and delivering the hook, which resulted in an immediate shutdown. Always secure a moment to talk and then provide a reason for your call before asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead launching directly into the purpose of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; they immediately asked for a requirement instead of leading with a price or availability benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The customer stated no requirement, and the call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was cut short by the customer's lack of requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement for steel right now? The agent successfully asked if a current requirement existed, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | if anything comes up, let me know. The agent used a passive closing instead of committing to a specific next action like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.675 | 11.0s | 5.3s | 48.7s | 3.4s | 256.4 | 0 | 6 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
agent
1.0s
Hello.
customer
1.9s
Yes, who is it?
हाँ जी कौन?
agent
2.9s
Uh yes sir, good evening. This is Kartik speaking from JSW One.
अह हाँ जी सर, good evening. कार्तिक के बात कर रहा था JSW One से।
customer
6.0s
Yes.
हाँ जी।
agent
6.8s
Uh sir, is this Chandan Traders? Is there any requirement for steel right now?
अह सर ये अपना चंदन ट्रेडर्स है? अभी कुछ requirement रहेगा steel का?
customer
10.7s
No, there is no requirement right now.
नहीं, अभी तो नहीं है जी कोई requirement.
agent
13.2s
Okay, nothing for now? No sheet metal?
अच्छा, अभी फिलहाल नहीं है कुछ sheet metal?
customer
15.3s
No, I don't need anything right now.
नहीं, अभी तो नहीं चाहिए कुछ।
agent
16.7s
Okay. Okay. Alright then sir, if anything comes up, let me know.
अच्छा। ओके। चलो ठीक है सर, कुछ आता है तो बताना।
customer
19.6s
Okay.
ठीक है।
agent
20.8s
Alright.
चलो।