Call 34972178462590660 2026-07-21 · Kartikey Chauhan · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_Integrated_Click_Jul26 | Language_Barrier | full conversation 12 turns, clean transcript (0% inaudible) | Kannada | 12 | supply_led (campaign_name:low) |
Audio: noisy: Significant background noise (clanging sounds) on the customer's side, making it difficult for the speakers to hear each other.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
geo: language_barrier
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified the company but did not ask for permission to speak, and the call ended before the opener could be completed.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended due to a language barrier before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call did not progress past the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent attempted to open the call, but an immediate language barrier prevented any progress. The customer repeatedly asked a question in Kannada which the agent did not understand, leading to the call being disconnected without any business discussion.
Coaching
When you encounter a language you don't understand, try asking 'Do you speak English or Hindi?' before giving up on the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh good afternoon sir, Karthik here, calling from JSW One. The agent greeted and identified the company but did not ask for permission to speak, and the call ended before the opener could be completed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended due to a language barrier before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call did not progress past the introduction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not get to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No next step was discussed or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.432 | 4.1s | 5.4s | 33.5s | 3.0s | too short | 0 | 5 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.0s
Hello.
customer
2.8s
Hello.
agent
3.5s
Uh good afternoon sir, Karthik here, calling from JSW One.
customer
7.0s
Hello sir?
ಹಲೋ ಸರ್?
customer
8.5s
Where are you speaking from?
ಎಲ್ಲಿಂದ ಮಾತಾಡ್ತಾ ಇರೋದು?
agent
10.0s
Sir?
customer
10.3s
Where are you speaking from?
ಎಲ್ಲಿಂದ ಮಾತಾಡ್ತಾ ಇರೋದು?
agent
11.5s
Sir?
customer
12.0s
Where are you speaking from?
ಎಲ್ಲಿಂದ ಮಾತಾಡ್ತಾ ಇರೋದು?
agent
13.0s
Sir?
customer
13.3s
Where are you speaking from?
ಎಲ್ಲಿಂದ ಮಾತಾಡ್ತಾ ಇರೋದು?