Call 21112178904199911 2026-09-10 · Kartikey Chauhan · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's line, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and the company but did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook entirely and went straight into a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Uh sir, what is the current requirement for steel in Sushila Construction?
Summary
The agent introduced himself and immediately asked about the customer's current steel requirement. The customer, from a construction company, stated they had no requirement. The call ended abruptly without any discovery or a defined next step.
Coaching
You skipped the permission and hook steps, which led to a quick shutdown; always build interest before asking for the requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, good evening. This is Kartik speaking from JSW One. Agent identified himself and the company but did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook entirely and went straight into a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, what is the current requirement for steel in Sushila Construction? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. What was it, sir, I had to share. The call ended without a committed next step like a callback or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.816 heavy | 8.0s | 1.8s | 31.2s | 3.3s | 247.5 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello
हेलो
agent
1.6s
Hello
हेलो
customer
2.5s
Yes
हाँ जी
agent
3.1s
Yes sir, good evening. This is Kartik speaking from JSW One.
हाँ जी सर, गुड इवनिंग। कार्तिक बात कर रहा था JSW One से।
customer
6.3s
Tell me.
बताइए।
agent
6.9s
Uh sir, what is the current requirement for steel in Sushila Construction?
अ सर, ये सुशीला कंस्ट्रक्शन में अभी क्या रिक्वायरमेंट है आपको स्टील में?
customer
10.5s
No.
नहीं।
agent
11.3s
Okay. What was it, sir, I had to share.
अच्छा। क्या था सर शेयर करना था।