21112178834959752 · Call

Call 21112178834959752 2026-09-02 · Kartikey Chauhan · 5:15

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Onboarded	full conversation 77 turns, clean transcript (1% inaudible)	Hindi	77	new_registration (campaign_name:medium)

Audio: clear: There is significant background noise on the agent's side at the beginning of the call, which the customer points out.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.0/10

short or unclear

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.79

confidence high · +20/−1 from 23 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Closure - one of three outcomes The call ended with a loose agreement to send a quote via WhatsApp, but no specific time for the quote or a follow-up call was agreed upon.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

−1.5 pts Full discovery (8 Qs) The agent asked for quantity and current brand. Business type and application were volunteered by the customer, but the agent did not probe for payment terms, current JSW buying, or reasons for not buying from JSW before.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−1.0 pts Platform education The agent did not explain any platform USPs like transparent pricing, test certificates, or stockyard availability; he only agreed to provide a delivered price.

How Sajal Bhaskar did it on a 10.0/10 call —

मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।

did well

Warm welcome opener

Yes sir, this is Kartik speaking from JSW One. Sir, I... you had registered on this, for steel

First opportunity identified

I actually had a requirement for GI coil. Right? Uh, in 0.4 mm, meaning from 0.35 mm to 0.4 mm. And in 0.8 GSM. From 0.8 GSM to 0.15 GSM.

Summary

The customer, a manufacturer of ceiling components, called to inquire about GI coils for a new plant being set up in Vapi. He provided his current supplier (AMNS) and landed cost as a benchmark. The agent gathered the material specifications (20MT total) and agreed to send a quote via WhatsApp. The call ended with an agreement for the customer to send his location details, but no firm timeline for the quote or follow-up was established.

Coaching

When the customer gives a price benchmark, you correctly offer a delivered price comparison. However, you must still control the call structure; you missed platform education and a firm closure, which risks losing the lead.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Yes sir, this is Kartik speaking from JSW One. Sir, I... you had registered on this, for steel The agent identified himself and the company, and stated the reason for the call, which is sufficient for a warm welcome.
NR2 Verify basic profile (4 Qs)	1	partial	2	0.5	I need it in Vapi. ... Your name is Kartik, right? The agent confirmed the customer's name and procurement city, but did not ask about their role in procurement or verify contact details.
NR3 Full discovery (8 Qs)	3	partial	4	1.5	How many tons will it be? ... are you purchasing from AMNS right now? The agent asked for quantity and current brand. Business type and application were volunteered by the customer, but the agent did not probe for payment terms, current JSW buying, or reasons for not buying from JSW before.
NR4 Platform education	1	fail	–	0.0	The agent did not explain any platform USPs like transparent pricing, test certificates, or stockyard availability; he only agreed to provide a delivered price.
NR5 First opportunity identified	2	pass	–	2.0	I actually had a requirement for GI coil. Right? Uh, in 0.4 mm, meaning from 0.35 mm to 0.4 mm. And in 0.8 GSM. From 0.8 GSM to 0.15 GSM. The customer opened the call with a specific requirement, and the agent successfully captured the full specification (product, thickness, GSM, quantity, location).
NR6 Closure - one of three outcomes	2	fail	–	0.0	Then I'll tell you once what the rate will be for 80 and 120 GSM. The call ended with a loose agreement to send a quote via WhatsApp, but no specific time for the quote or a follow-up call was agreed upon.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	handled	I am currently taking ArcelorMittal's. AMNS, right? So that is costing me around 78-80 on landed Vapi.	We will deliver it, sir. I will tell you the delivered price for both.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.28	68.9s	177.3s	68.8s	5.5s	246.4	0	37	40	17

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.2s

Hello?

हेलो?

agent

1.8s

Yes?

हां जी?

customer

2.6s

Hello?

हेलो?

customer

3.1s

Hello?

हेलो?

agent

3.6s

Yes sir, please speak.

हां जी सर, बोलिए।

agent

4.4s

Yes sir, this is Kartik speaking from JSW One.

हां जी सर, कार्तिक बात कर रहा था JSW One से।

customer

6.4s

Yes sir, tell me.

हां जी सर, बताइए।

agent

7.2s

Sir, I... you had registered on this, for steel [inaudible]

सर, मैं आपने रजिस्टर किया था इसपे, steel के लिए [inaudible]

customer

11.0s

Sir, for one, there's a lot of noise from the background.

सर, एक तो पीछे से बहुत नॉइज़ आ रहा है।

customer

12.9s

Uh, tell me sir. I actually had a requirement for GI coil. Right? Uh, in 0.4 mm, meaning from 0.35 mm to 0.4 mm. And in 0.8 GSM. From 0.8 GSM to 0.15 GSM.

अह बताइए सर। मेरेको एक्चुअली सर GI coil की रिक्वायरमेंट थी। है ना? अह point four mm, मतलब point three five mm से point four mm में। और point eight GSM में। point eight GSM से point one five GSM तक।

agent

20.5s

Hmm hmm hmm. Okay.

हम्म हम्म हम्म। अच्छा।

customer

21.5s

Meaning from 0.8, 80 mm GSM to 150 mm GSM, right?

मतलब point eight, eighty mm GSM से one fifty mm GSM तक ना?

agent

24.5s

Okay. Yes yes yes. You need coil in 80 GSM and 150 GSM.

अच्छा। हां हां हां। 80 GSM और 150 GSM में coil चाहिए आपको।

customer

26.5s

Yes.

हां।

agent

27.0s

What sir?

क्या जी सर?

customer

28.0s

What will be the thickness of your GP coil?

Thickness कितना होगा आपके GP coil का?

customer

30.0s

Sir, I told you, I need from 0.35 to 0.40 mm.

सर मैं बताया ना, मेरेको point three five से point four zero mm तक चाहिए।

agent

32.0s

Okay. You need 80 GSM and also 120?

अच्छा। 80 GSM भी चाहिए और 120 भी चाहिए?

customer

34.5s

Yes sir, just tell me the price for both once.

हां सर, मेरेको अभी दोनों के प्राइस बता दीजिए आप एक बार।

agent

36.5s

Okay. How many tons will it be? Tell me the volume once.

ठीक है। कितना कितना टन होगा? वॉल्यूम बता देते एक बार।

customer

38.5s

Sir, it will be 10-10 tons for now as per the order. And tell me one thing, will you deliver this to me or what is the system?

सर, दस-दस टन चाहिए होगा एक बार ऑर्डर के हिसाब से तो अभी। और मेरेको आप एक बात बताइए, मेरेको आप ये डिलीवर करेंगे या कैसे क्या सिस्टम है?

agent

43.0s

We will deliver it, sir. I will give you the FOR price.

डिलीवर ही करेंगे सर। FOR प्राइस दूंगा आपको।

customer

45.0s

What will you do, sir?

क्या करेंगे सर?

agent

45.8s

We will deliver it, sir. I will tell you the delivered price for both.

डिलीवर्ड करेंगे सर। डिलीवर्ड प्राइस बताऊंगा आपको दोनों का।

customer

48.5s

Yes, delivered.

हां, डिलीवर्ड।

customer

49.2s

Okay sir, tell me.

ठीक है सर, बता दीजिए।

customer

50.5s

I need it in Vapi.

मेरेको चाहिए वापी में।

agent

52.0s

In Vapi, right?

वापी में, है ना?

customer

52.5s

Yes yes yes.

हां हां हां।

agent

53.0s

So are you purchasing right now? From AMNS?

तो इसमें अभी अभी कर रहे हो परचेस? AMNS से?

customer

55.5s

What sir?

क्या सर?

agent

56.5s

I said sir, are you purchasing from AMNS right now?

मैंने कहा सर अभी परचेस कर रहे हो आप AMNS से?

customer

58.0s

Yes sir, I am purchasing right now. I am currently taking ArcelorMittal's. AMNS, right? So that is costing me around 78-80 on landed Vapi.

हां सर, मैं अभी परचेस कर रहा हूं। मैं अभी ArcelorMittal का ले रहा हूं। AMNS का ना? तो वो मेरेको अभी पड़ जा रहा है लगभग-लगभग 78-80 तक ऑन लैंडेड वापी पड़ रहा है।

agent

106.5s

Okay. It's costing up to 78-80, right?

अच्छा। 78-80 तक पड़ जा रहा है ना?

customer

109.0s

Yes.

हां।

customer

109.5s

Hmm hmm hmm. I am talking about 0.35 and 0.40.

हम्म हम्म हम्म। ये मैं आपकी बात कर रहा हूं point three five में और point four zero में।

agent

113.0s

Hmm hmm. 80 GSM.

हम्म हम्म। 80 GSM.

agent

113.5s

When did you last buy?

लास्ट कब खरीदा था?

customer

114.8s

This was, sir, it's been one and a half months.

ये सर मेरेको हो गया, डेढ़ महीना हो गया।

agent

116.5s

Okay, it's been one and a half months?

अच्छा, डेढ़ महीना हो गया?

customer

117.5s

Hmm.

हम्म।

agent

118.0s

So the rates must have changed a lot by now, sir.

तो काफी रेट बदल गए होंगे सर अभी तक।

customer

120.0s

You tell me. I have, no, I also have ArcelorMittal's rate. I mean, I buy from them anyway.

आप बता दीजिए। मेरे पास नहीं, ArcelorMittal का भी रेट है। मैं मतलब उनसे तो खरीदता ही हूं।

agent

123.5s

Okay okay. You have the recent rate from AMNS as well, right?

अच्छा अच्छा। AMNS का भी रीसेंट का रेट है आपके पास ना?

customer

125.5s

Yes. I am actually registered there as a registered buyer.

जी। मैं एक्चुअली वहां रजिस्टर्ड हूं एज़ अ रजिस्टर्ड बायर मैं वहां पे।

agent

129.0s

Hmm hmm.

हम्म हम्म।

customer

129.8s

So I thought once JSW's also... actually, you guys are in Taloja, right, perhaps?

तो मैंने सोचा एक बार JSW का भी, एक्चुअली आप लोगों का तलोजा में है ना शायद?

agent

132.5s

Yes, in Taloja.

हां, तलोजा में।

customer

133.5s

Exactly, exactly. In this context.

एक्जेक्टली, एग्जेक्टली। इसी संदर्भ में।

agent

135.5s

Okay. So you need this in Vapi. Your GST registration is from Bikaner.

ओके। तो ये वापी में चाहिए आपको। आपका GST रजिस्टर्ड तो बीकानेर का है।

customer

139.5s

Exactly sir. What I have is, the GST registration is from Bikaner because I have POP work. So in POP, sir, it will be where the mines are, right? And my work is basically all about ceilings. Ceiling designing, ceiling panels, everything. We also create gypsum boards. So in this process, we are now launching the channel strip, the channel patti that is used in false ceilings, hmm hmm hmm, under our own brand. So for that, I mean, we already have, I mean, we have already launched a quality of material in the market. It's been one and a half years, no not one and a half, it's been two years for that.

एक्जेक्टली सर। मेरा क्या है GST रजिस्ट्रेशन जो है बीकानेर का है क्योंकि मेरा POP का काम है। तो POP के अंदर तो सर जहां पे माइंस होएगी वहीं पे ही होगा, है ना? और मेरा बेसिकली जो काम है वो पूरा सीलिंग का है। सीलिंग डिजाइनिंग, सीलिंग पैनल, सब कुछ का है। हम जिप्सम बोर्ड भी क्रिएट करते हैं। तो इस प्रोसेस के अंदर अभी हम लोग जो चैनल स्ट्रिप होती है ना, चैनल पट्टी जो यूज़ होती है फॉल्स सीलिंग में, हम्म हम्म हम्म, वो भी हम अपने ब्रांड के अंदर लॉन्च कर रहे हैं। तो उसके लिए मतलब हमारे पास ऑलरेडी मतलब हम लोग एक क्वालिटी ऑफ मटेरियल अभी लॉन्च कर चुके हैं मार्केट में। डेढ़ साल हो गया है, डेढ़ नहीं, दो साल हो गया उसको।

customer

155.0s

So after this, I wanted to look into a slightly upper-end quality or some other things, meaning I had to launch more grades in it, for my channel patti. I am talking to you in this context. We make all the grids and also the other studs.

तो इसके बाद में मेरेको अब थोड़ा सा अपर एंड क्वालिटी के अंदर देखना था या थोड़ी और चीजें मतलब मेरेको और उसमें ग्रेड्स लॉन्च करने थे, मेरे चैनल पट्टी के। मैं इस संदर्भ में आपसे बात कर रहा हूं। हम लोग ग्रिड्स भी बनाते हैं सारी और बाकी भी स्टड्स भी बनाते हैं।

agent

204.0s

Hmm hmm, okay. So this Vapi address of yours, have you registered it as an additional place of business in GST?

हम्म हम्म, ठीक है। तो आपका ये जो वापी वाला एड्रेस है, वो आपने रजिस्टर कर रखा है एडिशनल प्लेस ऑफ बिजनेस में GST में?

customer

209.5s

Uh, no sir. We will do this now. The plant for that will be set up in Vapi, it hasn't been set up yet.

अह नहीं सर। अभी हम ये करेंगे। अभी उसका जो प्लांट है वो वापी में लगेगा, अभी लगा नहीं है।

agent

212.5s

Okay, it hasn't been set up yet.

अच्छा, अभी लगा नहीं है।

customer

213.5s

Exactly.

एक्जेक्टली।

agent

214.0s

Okay, okay. So just give me its location once. I'll WhatsApp you.

ठीक है, ठीक है। तो आप एक बारी ना मुझे लोकेशन दे दो उसकी। मैं ना आपको WhatsApp कर देता हूं।

customer

218.0s

I'll give it to you. Put the Vapi location.

मैं आपको दे देता हूं। लोकेशन डाल देना वापी वाला।

agent

221.0s

Okay.

ठीक है।

agent

222.0s

Okay? Then I'll tell you once what the rate will be for 80 and 120 GSM.

ठीक है? तो फिर मैं आपको एक बारी इसका बताता हूं 80 और 120 GSM का क्या भाव आएगा।

customer

226.0s

Okay, okay. Should I WhatsApp you on this same number, sir?

ठीक है, ठीक है। मैं आपको इसी नंबर पे WhatsApp कर दूं सर?

agent

227.5s

I have WhatsApped you from my personal number. WhatsApp on that.

मैंने आपको WhatsApp कर दिया है अपने पर्सनल नंबर से। उसपे कर देना WhatsApp।

customer

231.0s

Okay.

ठीक है।

agent

231.5s

Okay sir.

ओके सर।

customer

232.5s

Okay sir.

ओके सर।

agent

233.0s

Your name is Kartik, right?

कार्तिक ही नाम है ना आपका?

customer

234.5s

Yes?

हां जी?

agent

235.5s

Your name is Kartik?

कार्तिक ही नाम है आपका?

customer

237.0s

Yes, it's Kartik, Kartik, Kartik.

हां, कार्तिक है, कार्तिक है, कार्तिक।

customer

238.0s

Where are you speaking from right now?

आप कहां से बात कर रहे हैं मेरे से अभी?

agent

239.5s

I am speaking from the Mumbai office of JSW, sir.

मैं तो सर मुंबई ऑफिस से बात कर रहा हूं JSW के।

customer

241.0s

Okay. Okay, okay sir. Thank you.

अच्छा। ओके, ओके सर। थैंक यू।

agent

243.0s

Yes.

हां जी।

agent

243.5s

Okay, fine. Also put the sizes with the location.

ओके ठीक है। साइज़ेस भी डाल देना आप लोकेशन के साथ।

agent

246.0s

Okay? So there's no confusion.

ठीक है? तो कोई कंफ्यूजन ना रहे।

customer

247.2s

Yes yes sir. Okay.

जी जी सर। ओके।

agent

248.0s

Okay. Okay sir.

ओके। ओके सर।