Call 21112178851564841 2026-09-04 · Kartikey Chauhan · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | — | full conversation 25 turns, clean transcript (0% inaudible) | Hindi | 25 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight background hum, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: second's sheet / end cut
3 · Supply
US
spec_not_available
Customer requires 'second's sheet' material, which the agent confirmed JSW One does not stock.
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +2/−4
from 7 hits
lexical only
lexical only
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and the company but did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook and instead went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six required discovery questions, although he did probe about product type.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, do you have any requirement right now for steel, sheet metal?
Summary
The agent initiated the call to check for steel requirements. The customer clarified they only use 'second's sheet' / 'end cut' material, not prime. The agent correctly identified this as a mismatch, confirming JSW One only supplies prime material, and both parties agreed there was no business fit.
Coaching
Your qualification was efficient, but the opening was too abrupt. Always start by asking for permission to speak before jumping straight to the requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified himself and the company but did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook and instead went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six required discovery questions, although he did probe about product type. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was correctly disqualified early on material type. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement right now for steel, sheet metal? Agent asked about a current requirement at the beginning of the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended after mutual disqualification with no explicit next step proposed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.578 | 19.6s | 14.3s | 48.1s | 4.3s | 251.0 | 0 | 12 | 13 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello?
हेलो?
agent
6.5s
Hello?
हेलो?
customer
7.3s
Hello?
हेलो?
agent
8.4s
Hello?
हेलो?
agent
9.2s
Yes sir, this is Kartik speaking from JSW One.
हाँ जी सर, कार्तिक बात कर रहा था JSW One से।
customer
12.3s
Yes, yes, tell me sir.
जी जी, बताइए सर।
agent
13.9s
Sir, do you have any requirement right now for steel, sheet metal?
सर अभी कुछ रिक्वायरमेंट रहेगा अपना स्टील में, शीट मेटल?
customer
17.5s
No sir, not right now.
नहीं सर, अभी तो नहीं है।
agent
19.0s
Okay. By the way, do you also take HRP?
अच्छा। वैसे HRP भी लेते हो आप?
customer
20.6s
Yes, we take HRP.
हाँ, HRP लेते हैं जी।
agent
22.0s
Okay. So, do you need the plant pickling one or does the local pickling one work for you?
अच्छा। मतलब प्लांट का पिकलिंग वाला ही चाहिए होता है या लोकल पिकलिंग वाला चलता है आपको?
customer
26.7s
Sir, any kind will do, but in HRP we need second's sheet.
सर कैसा भी हो लेकिन वो थोड़ा सा HRP में हमें सेकंड की शीट चाहिए होती है।
customer
31.0s
We don't need first's, prime's sheet.
फर्स्ट की प्राइम की शीट नहीं चाहिए होती।
agent
32.6s
Oh, you need second's, right?
अच्छा, सेकंड की चाहिए होती है ना?
customer
34.0s
Yes, yes, yes.
हाँ हाँ हाँ।
agent
34.6s
Okay, okay, okay, I understand.
ओके ओके ओके, समझ गया।
agent
37.1s
Hmm.
हम्म।
customer
37.9s
Okay, right?
ठीक है ना?
customer
38.5s
We need second's material, sir.
सेकंड का मटेरियल चाहिए होता है सर।
customer
40.0s
It's end cut, right?
एंड कट होता है ना?
agent
40.6s
We don't keep second's material.
सेकंड का मटेरियल रखते तो नहीं है हम।
agent
42.8s
Ours is only prime, right? That's why the rate won't match then.
प्राइम ही है अपना ना, इसलिए फिर वो रेट मैच होगा नहीं तो।
customer
45.5s
Yes, yes, yes.
जी जी जी।
agent
46.2s
It won't work out.
बात बनेगी नहीं।
customer
47.2s
Yes, yes. Its rate is a bit higher.
जी जी। वो उसका थोड़ा रेट ऊपर होता है।