Call 21112178895249122 2026-09-09 · Kartikey Chauhan · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: The recording begins with an English IVR prompt before the human conversation starts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and JSW but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a price or availability hook, instead moving directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business profile or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement for HR right now?
Summary
The agent contacted a company named 'Shri Ram Iron Traders', indicating they are a trader. The agent introduced himself and JSW, then immediately asked for a current HR requirement. The customer stated they had no need at the moment, and the call concluded without any discovery or attempt to set a future follow-up.
Coaching
When a customer says they have no current need, use that as an opportunity to ask discovery questions about their typical business to prepare for the next call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and JSW but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a price or availability hook, instead moving directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business profile or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for HR right now? The agent successfully executed the intent of this step by asking for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended after the customer stated no requirement; no next step was proposed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.639 | 6.2s | 3.5s | 30.3s | 3.1s | 290.3 | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
Hi, if you record your name and reason for calling, I'll see if this person is available.
customer
4.5s
Hello.
agent
6.0s
Hello.
customer
6.8s
Hello.
agent
7.5s
Uh, Kartikeya speaking from JSW One.
अह कार्तिकेय बात कर रहा है JSW One से।
customer
9.8s
From where?
कहां से?
agent
10.5s
Sir, from JSW.
सर JSW से।
customer
11.3s
Oh okay, tell me sir.
ओह अच्छा, बोलिए सर।
agent
12.4s
Tell me. Sir, this is your Shri Ram Iron Traders, right? Do you have any requirement for HR right now?
बोलिए। सर ये अपना श्री राम आयरन ट्रेडर्स है ना? अभी कुछ requirement रहेगा HR में?
customer
15.8s
No, not right now.
नहीं, अभी नहीं।