21112178910837851 · Call

Call 21112178910837851 2026-09-11 · Kartikey Chauhan · 2:30

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 31 turns, clean transcript (0% inaudible)	Hindi	31	supply_led (campaign_name:medium)

Audio: clear: The audio is clear, with some minor background noise on the customer's side.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

material: 60mm HR

3 · Supply

spec_not_available

Customer asked for 60mm HR, which the agent correctly stated is not a JSW product.

4 · Sentiment

the CUSTOMER

0.03

confidence high · +7/−6 from 8 hits
0.6*lexical + 0.4*prior

rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not use the customer's name or ask for permission to speak, jumping directly into a requirement question.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not deliver a hook, instead opening with a direct question about requirements.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the call was immediately derailed by a price objection which the agent did not navigate away from.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 2 objections you did not answer: price send_price_will_think

[12s] CUSTOMER: Brother, your rates are very high.

[68s] CUSTOMER: Send the rate on Whatsapp, brother.

did well

Qualify

[9s] AGENT: Uh sir, do you have any requirement for steel right now, for HR etc.?

Closure with next step

[69s] AGENT: Okay, I'll send today's rate for our JSW one.

Summary

The customer, a direct material sourcer, immediately objected to JSW One's pricing based on past experience. The agent got into a defensive debate about market rates instead of performing discovery. The customer checked the price for 12mm HR and also inquired about 60mm HR, which the agent correctly identified as a non-JSW product. The call ended with the agent agreeing to send the current rate via WhatsApp.

Coaching

When a customer opens with a strong price objection, acknowledge it but immediately pivot to discovery to understand their needs before getting into a price debate.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent did not use the customer's name or ask for permission to speak, jumping directly into a requirement question.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not deliver a hook, instead opening with a direct question about requirements.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked as the call was immediately derailed by a price objection which the agent did not navigate away from.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched because no discovery was conducted to make them relevant.
SL5 Qualify	2	pass	–	2.0	[9s] AGENT: Uh sir, do you have any requirement for steel right now, for HR etc.? The agent successfully asked if a requirement existed, which is the core intent of this step.
SL6 Closure with next step	1	pass	–	1.0	[69s] AGENT: Okay, I'll send today's rate for our JSW one. The agent committed to a clear next step of sending the rate on WhatsApp as requested by the customer.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	[12s] CUSTOMER: Brother, your rates are very high.	[14s] AGENT: Oh, ours? Sir, the market itself is high right now.
send_price_will_think	mishandled	[68s] CUSTOMER: Send the rate on Whatsapp, brother.	[69s] AGENT: Okay, I'll send today's rate for our JSW one.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.53	31.4s	27.8s	90.8s	4.5s	296.2	0	15	16	6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.7s

Hello

हेलो

agent

2.3s

Hello

हेलो

customer

3.4s

Yes sir, can you hear me?

हां सर, आवाज आ रही है आपकी?

agent

4.8s

Yes sir, please speak.

हां जी सर, बोलिए।

agent

5.4s

Yes, yes. This is Kartik calling from JSW One.

हां जी, हां जी। कार्तिक बात कर रहा था JSW One से।

customer

8.0s

Yes?

हां जी?

agent

8.7s

Uh sir, do you have any requirement for steel right now, for HR etc.?

अह सर, अभी कुछ अपना स्टील में रिक्वायरमेंट रहेगा HR वगेरा का?

customer

11.7s

Brother, your rates are very high.

भैया, रेट बहुत तेज है आपके।

agent

13.7s

Oh, ours? Sir, the market itself is high right now.

अच्छा, हमारे? सर, कोई मार्केट में ही तेज है अभी तो।

customer

16.0s

No, the market is high. I inquired two or three times when the market wasn't high. Yes, yes. Even then it was very high, there was a difference of four to five rupees per kilo. I am directly, I mean, sourcing the material, you see, so there is no need.

नहीं, मार्केट में ही तेज है। मैंने दो-तीन बार इंक्वायरी कर ली जब बाजार तेज नहीं था। हां हां। तब भी बहुत तेज, चार-चार, पांच-पांच रुपए किलो का फर्क था। मैं डायरेक्टली मतलब सोर्स कर रहा हूं मटेरियल ना, तो जरूरत नहीं है।

agent

23.5s

Oh. Four-five, you mean what, in HR?

अच्छा। चार-पांच मतलब क्या, HR में?

customer

25.4s

Four to five rupees per kilo, brother.

चार-पांच रुपए किलो भैया।

agent

26.9s

No, I mean in which segment? In HR sheet?

नहीं, मतलब किस सेगमेंट में? HR शीट में?

customer

28.7s

In HR sheet.

HR शीट में।

agent

29.7s

No sir, in HR sheet, a difference of four to five rupees won't happen.

नहीं सर, HR शीट में चार-पांच रुपए का अंतर तो नहीं आएगा।

customer

32.2s

Brother, at the time when I sourced material for fifty-six rupees, fifty-five rupees, fifty-seven rupees, I had taken a quotation at that time, it came for sixty-one, sixty-one rupees. A quotation for sixty-one, sixty-two rupees had come to me.

भैया, जिस टाइम मैंने छप्पन रुपए, पचपन रुपए, सत्तावन रुपए सोर्स करा मटेरियल, उस टाइम पे कोटेशन ली थी, इकसठ-इकसठ रुपए की आई थी। इकसठ, बासठ रुपए की कोटेशन आई थी मेरे पास।

agent

39.2s

No, sixty-two is today's rate.

नहीं, जो बासठ तो आज का रेट है।

customer

41.5s

Yes.

हां।

customer

42.5s

After the market has risen so much, this is today's rate.

बाजार इतना चलने के बाद आज का रेट है ये।

agent

44.5s

Yes, yes. Sixty-two is today's rate. Earlier...

हां हां। बासठ आज का रेट है। पहले तो

customer

48.4s

12 mm, 1250, 6300, what is the rate?

बारह mm, साढ़े बारह सौ, त्रेसठ सौ क्या रेट है?

agent

50.9s

Twelve, twelve and a half, sixty-three hundred. Yes, twelve, twelve and a half, sixty-three hundred will be our base PL only. Sixty-two two hundred.

बारह, साढ़े बारह, त्रेसठ सौ। हां, बारह, साढ़े बारह, त्रेसठ सौ तो अपना बेस PL ही होगा। बासठ दो सौ।

customer

55.7s

Sixty-two two hundred. And for 60 mm?

बासठ दो सौ। और साठ mm का?

agent

57.5s

Sixty?

साठ?

customer

58.2s

6-0.

agent

58.9s

Sir, JSW doesn't make 6-0, you will get that in SAIL.

सर, 6-0 JSW नहीं बनाता, वो SAIL में मिलेगा।

customer

62.1s

What rate?

क्या रेट?

agent

62.9s

I will have to get its rate from the seller ahead. Because it's not our product, we are not stockists for it ourselves.

आपको उसका रेट तो मुझे आगे सेलर से लेना पड़ेगा। क्योंकि हमारा प्रोडक्ट है नहीं, हम खुद स्टॉकिस्ट है नहीं उसको।

customer

67.6s

Send the rate on Whatsapp, brother.

Whatsapp डाल देना भैया रेट।

agent

69.2s

Okay, I'll send today's rate for our JSW one.

चलो, आज का ही अपना JSW का तो डाल ही देता हूं।

customer

71.4s

Okay.

ठीक है।