Call 21112178584212821 2026-08-04 · Kartikey Chauhan · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | English | 12 | supply_led (campaign_name:medium) |
Audio: clear: The customer's final utterance is slightly muffled and grammatically unusual, but transcribed as heard.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +9/−2
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to a qualification question, giving the customer no reason to engage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent immediately asked about a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, in your Pro-Tech Engineering Solutions, do you have any HR requirement at the end?
Summary
The agent contacted a lead from an engineering company to inquire about HR material needs. The customer immediately stated they had no requirement and ended the conversation. The agent did not get a chance to perform discovery or pitch any benefits.
Coaching
You skipped the hook entirely; always start by giving the customer a compelling reason to listen (like price or availability) before asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh yes sir, good evening. Karthik this side from JSW One. The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to a qualification question, giving the customer no reason to engage. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately asked about a requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done and the call was cut short. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, in your Pro-Tech Engineering Solutions, do you have any HR requirement at the end? The agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay. The call ended without the agent proposing or securing any next step, such as a callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.652 | 9.0s | 4.8s | 39.2s | 4.4s | 213.3 | 0 | 5 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.1s
Hello.
agent
0.8s
Hello.
customer
1.8s
Yes.
हां.
agent
2.5s
Uh yes sir, good evening. Karthik this side from JSW One.
customer
6.4s
Yeah. Tell me.
agent
7.4s
Uh sir, in your Pro-Tech Engineering Solutions, do you have any HR requirement at the end?
customer
12.2s
No, no, no.
agent
13.5s
Nothing, sir?
customer
14.4s
Yeah, nothing, nothing. Thanks.
agent
16.3s
Okay.
customer
17.0s
Okay sir.
customer
17.6s
Sir, then I did.