Call 21112178878239481 2026-09-07 · Kartikey Chauhan · 2:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 59 turns, clean transcript (2% inaudible) | Hindi | 59 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
Agent was unable to confirm availability for the requested 2mm coil, stating 'first I'll have to see if 2 mm is available or not'.
4 · Sentiment
the CUSTOMER
0.07
confidence high · +2/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak, jumping directly into a sales question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a price or availability hook; instead, the customer took control and started the qualification process.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions about the customer's business, manufacturing, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
Can something be done? Can there be some discount?
did well
Qualify
Okay, you need 2 mm. A 1250 coil... Yes, it's E250. 2062.
Closure with next step
Right now, you can assume by six, I'll call by 6 o'clock.
Summary
The customer immediately asked for 1.6mm and then 2mm HR coil. The agent quoted a price for 2mm but could not confirm stock, which frustrated the customer as it had happened before. The agent did capture the material specifications but asked no discovery questions. The call ended with the agent promising to check stock and call back by 6 PM.
Coaching
You must control the call by following the pitch structure; you skipped discovery entirely and quoted a price for an item you weren't sure was even in stock.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh yes sir, good evening. This is Kartik speaking from JSW One. Yes sir, is there any plan to pick up some material from the store now? The agent did not use the customer's name or ask for permission to speak, jumping directly into a sales question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a price or availability hook; instead, the customer took control and started the qualification process. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions about the customer's business, manufacturing, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was purely transactional about price and availability. |
| SL5 Qualify | 2 | pass | – | 2.0 | Okay, you need 2 mm. A 1250 coil... Yes, it's E250. 2062. Although customer-led, the agent did capture the required material specifications (thickness, width, grade) for a current requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Right now, you can assume by six, I'll call by 6 o'clock. The agent committed to a specific callback time at the customer's request. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Can something be done? Can there be some discount? |
For discount, sir, first I'll have to see if 2 mm is available or not. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.635 | 46.2s | 26.5s | 101.3s | 3.3s | 301.3 | 0 | 28 | 31 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
हेलो?
agent
2.4s
Hello?
हेलो?
customer
3.0s
Yes.
हां जी।
agent
3.8s
Uh yes sir, good evening. This is Kartik speaking from JSW One.
अह हां जी सर, गुड इवनिंग। कार्तिक बात कर रहा था JSW One से।
customer
6.8s
Yes, yes, yes.
हां जी, हां जी, हां जी।
agent
7.9s
Yes sir, is there any plan to pick up some material from the store now?
हां जी सर, अभी स्टोर में कुछ मटेरियल उठाने का है प्लान?
customer
10.5s
What material is it, sir? Is 1.6 available?
क्या मटेरियल है सर जी? 1.6 है?
agent
12.0s
Sir, 1.6... I'll have to check for 1.6, sir.
सर जी, 1.6... 1.6 तो सर जी देखना पड़ेगा।
customer
15.2s
Hmm.
हम्म।
agent
15.5s
Smaller sizes are generally less in stock right now.
छोटे साइज़ेस वैसे कम ही हैं अभी स्टॉक में ना।
customer
17.8s
In the market.
मार्केट में।
agent
18.3s
2 mm?
customer
18.7s
Yes, the one that was less.
हां जो कम था।
agent
19.2s
2 mm will be available. 1.8 was also there.
2 mm तो मिल जाएगा। 1.8 भी था।
customer
20.4s
What will be the rate?
क्या रेट रहेगा?
customer
21.5s
What will be the rate for 2 mm?
2 mm क्या रेट रहेगा?
agent
22.3s
Hmm, how much is ours? It's 60,700. One rupee more, 61,700.
हम्म, अपना कितना है? 60,700 है। एक रुपये ऊपर 61,700।
customer
25.1s
Yes?
हां जी?
agent
25.7s
61,700.
customer
26.6s
With cutting or is it just ex- ex-yard?
काट के या ex- ex-yard ही है बस?
agent
28.1s
It's just ex-yard, sir.
Ex-yard ही है बस सर।
customer
29.3s
It's 61,700 for 2 mm?
61,700 है 2 mm का?
agent
30.2s
Yes, yes, with cutting and loading.
हां हां, कटिंग और लोडिंग के साथ।
customer
31.6s
With cutting and loading?
कटिंग और लोडिंग के साथ?
agent
32.9s
Yes, yes.
हां जी, हां जी।
customer
33.6s
Okay.
अच्छा।
agent
34.5s
[inaudible]
customer
36.5s
And is the material 2062 grade?
और 2062 का माल है जी?
agent
37.8s
Yes, it's E250. 2062.
हां, E250 है। 2062।
customer
39.4s
Hmm.
हम्म।
agent
40.1s
Yes, yes.
हां जी, हां जी।
customer
40.7s
And JSW?
और JSW?
agent
41.4s
JSW make.
customer
42.3s
Which make is it? Is it JSWL, JSW?
Make कौनसी है? JSWL है, JSW है?
agent
43.5s
It's JSW only. It seems to be JSW only. I can't remember.
JSW ही है। JSW ही लगता है। याद नहीं आ रहा।
customer
45.3s
And coil, coil weight?
और coil, coil weight?
agent
46.3s
Yes. Coil weight will be between 22 to 25.
हां जी। Coil weight होगा 22 से 25 के बीच होगा।
customer
49.2s
22 to 25?
22 से 25?
agent
49.8s
Yes, okay, I will check now and give you the exact coil's DC as well.
हां, चलो मैं देख लूंगा अभी exact coil का DC भी दे दूंगा।
customer
51.8s
Can something be done? Can there be some discount?
कुछ हो जाएगा इसमें? डिस्काउंट हो जाएगा कुछ?
agent
53.4s
For discount, sir, first I'll have to see if 2 mm is available or not.
डिस्काउंट तो सर पहले तो यही देखना पड़ेगा मुझे 2 mm है की नहीं।
customer
55.6s
Discount is... Sir, last time also you did the same thing. You gave a rate for a coil, and then you said you'll have to check if it's available or not. This is not right.
डिस्काउंट तो सर जी पिछली बार भी आपने ऐसे ही किया था। एक coil का रेट दिया, अभी उसके बाद यूं कह दिया की भई है की नहीं है देखना पड़ेगा। ये तो गलत बात है ना।
agent
60.1s
No no, see sir, the rate comes to me daily, right? But I have to check the stock once.
नहीं नहीं, रेट तो देखो सर, रेट तो रोज़ आता है मेरे पास, है ना? But stock तो चेक करना पड़ेगा ना एक बार।
customer
63.4s
Then either check and tell me.
तो या तो करके बता दो।
agent
64.6s
Yes, I'll check and tell you. You don't need 3 mm?
हां, करके बता देता हूं। आपके 3 mm नहीं चाहिए?
customer
66.7s
Right now I need 2 mm, sir. Check and tell me.
अभी तो 2 mm चाहिए सर। देख के बताओ।
agent
68.4s
Okay, you need 2 mm. A 1250 coil.
ठीक है, 2 mm चाहिए। 1250 की coil।
customer
70.0s
Hmm.
हम्म।
customer
70.9s
2062.
agent
71.7s
Yes, yes.
हां हां।
customer
72.3s
And check the rate, if you can give some more discount.
और रेट देख लो थोड़ा और कुछ डिस्काउंट करते हो तो।
agent
74.1s
Yes, yes, okay, I'll get that done. Just let the material be available. Okay? I'll let you know.
हां हां, चलो वो तो मैं करा दूंगा। एक बारी मटेरियल मिल जाए बस। ठीक है? मैं बताता हूं।
customer
76.6s
Yes?
हां जी?
agent
77.2s
We'll get some discount done. I'll check once and let you know. Okay?
वो तो डिस्काउंट कुछ करा देंगे। आपको बताता हूं मैं एक बारी देख के। ठीक है?
customer
79.8s
How long will it take for you to call?
कितनी देर में फोन करोगे?
agent
81.1s
Right now, you can assume by six, I'll call by 6 o'clock.
अभी आप मान लो छह, छह बजे तक करता हूं मैं।
customer
84.3s
Okay.
ठीक है।
customer
85.4s
Do it.
करो।
agent
86.1s
Okay.