Call 21112178886395491 2026-09-08 · Kartikey Chauhan · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.23
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to talk before the customer stated they were busy.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
so do you have a requirement for steel there?
Summary
The agent contacted a lead from 'Balaji Polymers' and asked about steel requirements. The customer confirmed they do have a requirement ('हां जी रहता है') but stated it was not a good time to talk. The agent ended the call by saying they would send a message, without securing a firm next step.
Coaching
After your introduction, always lead with a supply hook (e.g., 'we have material ready for dispatch') to give the customer a reason to continue the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask if it was a good time to talk before the customer stated they were busy. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | so do you have a requirement for steel there? Agent successfully asked if a requirement exists, and the customer confirmed they do. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, I'll drop you a message. When you have a requirement, please contact. Agent did not secure a specific callback time, leaving the next action entirely up to the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.605 | 11.2s | 7.3s | 34.5s | 4.0s | 251.8 | 0 | 5 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
agent
2.5s
Hello.
customer
3.0s
Yes?
हां जी?
agent
3.8s
Uh yes sir, good evening. This is Kartik speaking from JSW One.
अह हां जी सर, good evening. कार्तिक ये बात कर रहा हूं JSW One से।
customer
6.6s
From where?
कहां से?
agent
7.4s
Sir, JSW One.
सर JSW One.
customer
8.5s
Yes, yes, tell me.
हां जी हां जी बताइए।
agent
9.5s
Sir, this was registered from Balaji Polymers, so do you have a requirement for steel there?
आपका ये सर बालाजी पॉलीमर्स से रजिस्टर्ड था, तो उधर अपना steel का requirement रहता है क्या?
customer
13.8s
Yes, we do. I've actually stepped out right now. I will call you back at leisure, okay?
हां जी रहता है। मैं actually अभी बाहर आया हुआ था। मैं आपको करता हूं आराम से call, है ना?
agent
17.9s
Okay okay. Alright, I'll drop you a message. When you have a requirement, please contact.
Okay okay. ठीक है मैं आपको message डाल के रखता हूं। जब requirement हो तो contact करना।
customer
21.3s
Okay.
customer
22.0s
Okay ji.
Okay जी।