Call 21112178582946151 2026-08-04 · Kartikey Chauhan · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW One but failed to ask for permission to speak before asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went straight to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, do you have any steel requirement at your Delight Automotive right now?
Summary
The agent contacted a lead at 'Delight Automotive' and asked about current steel requirements. The customer stated they were in a meeting and would call back in ten minutes. The agent agreed and ended the call without confirming a specific callback time.
Coaching
When a customer is busy, secure a firm callback time. Instead of 'I'll send a message', try 'Understood sir, I will call you back in 15 minutes. Does that work?' to maintain control of the next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW One but failed to ask for permission to speak before asking about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went straight to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any steel requirement at your Delight Automotive right now? Agent successfully asked about a current requirement, but the customer was busy. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I'll send a message. Agent did not secure a specific, committed next step or callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.654 | 8.5s | 4.5s | 27.0s | 3.2s | 247.1 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
हॅलो.
agent
1.3s
Hello.
हॅलो.
customer
1.8s
Hello, yes.
हॅलो, हां जी।
agent
2.6s
Uh yes sir, good afternoon. This is Kartik speaking from JSW One.
अह हां जी सर, गुड आफ्टरनून। कार्तिक ये बात कर रहा था JSW One से।
customer
6.0s
Yes.
हां जी।
agent
6.7s
Uh sir, do you have any steel requirement at your Delight Automotive right now?
अह सर अभी आपके Delight Automotive में अभी कुछ steel का requirement होगा?
customer
10.0s
Sir, can I call you in a little while, in ten minutes? I am in a meeting.
सर मैं थोड़ी देर में आपको कॉल करू दस मिनट में? मैं जरा मीटिंग में हूं।
agent
12.9s
Sure, sure, sure. Okay, I'll send a message.
Sure, sure, sure. चलो मैं मेसेज करता हूं।