Call 34972178962907491 2026-09-17 · Kartikey Chauhan · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | — | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise from a child talking and crying throughout the call, which sometimes makes it difficult to hear the customer.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply/price hook and instead immediately asked about requirements with a product list.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
मैंने कहा सर अभी स्टील में कुछ रिक्वायरमेंट रहेगा शीट, पाइप में?
Summary
The agent called the customer and immediately asked about requirements for steel products. The customer stated they had no current need and asked for a callback in one or two days. The call ended without any discovery or a confirmed next step from the agent.
Coaching
You must open the call by asking for permission to speak and then use a strong hook; jumping straight to asking for requirements causes the customer to end the call immediately.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | हां जी सर, जी कुछ रिक्वायरमेंट रहेगा आपका स्टील, शीट, पाइप या फिर इसका अचार वगेरा का? The agent did not lead with a supply/price hook and instead immediately asked about requirements with a product list. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | मैंने कहा सर अभी स्टील में कुछ रिक्वायरमेंट रहेगा शीट, पाइप में? The agent successfully asked if a current requirement exists, even though the customer declined. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | अभी नहीं, एक-दो दिन के बाद फोन कीजिए। The customer suggested a callback, but the agent did not confirm or commit to this next step before the call ended. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.707 | 9.4s | 3.9s | 44.7s | 3.5s | 261.7 | 0 | 4 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.4s
Hello?
हेलो?
agent
3.4s
Hello?
हेलो?
agent
4.5s
Uh yes sir, this is Kartik calling from JSW One.
अह हां जी सर, कार्तिक से बात कर रहा था JSW One से।
customer
8.4s
Yes, tell me.
हां जी बताइए।
agent
9.9s
Yes sir, do you have any requirement for steel, sheet, pipe or its pickle etc.?
हां जी सर, जी कुछ रिक्वायरमेंट रहेगा आपका स्टील, शीट, पाइप या फिर इसका अचार वगेरा का?
customer
14.5s
What?
क्या?
agent
15.1s
I said sir, do you have any requirement for steel right now, in sheet, pipe?
मैंने कहा सर अभी स्टील में कुछ रिक्वायरमेंट रहेगा शीट, पाइप में?
customer
18.1s
Hmm.
हम्म।
customer
20.3s
Not right now, call after one or two days.
अभी नहीं, एक-दो दिन के बाद फोन कीजिए।