Call 21112178895304391 2026-09-09 · Kartikey Chauhan · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: Commercial grade
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.22
confidence high · +6/−1
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before jumping into the sales question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead opening with a direct requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one discovery question before abandoning the call, which is below the threshold for a 'partial' pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
That JSW's rate is not... my... the rate is not competitive.
did well
Qualify
Sir, will you have any requirement for steel in your Alpine Woodtech right now?
Summary
The agent contacted a customer who immediately objected that JSW's price for 'commercial grade' steel is not competitive. The agent confirmed this was a non-viable product segment for JSW and, without attempting further discovery or objection handling, ended the call.
Coaching
When a customer objects on price for 'commercial grade', instead of immediately agreeing it won't work, you must still attempt discovery to see if they have any needs for 'primary' material.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, will you have any requirement for steel in your Alpine Woodtech right now? Agent did not ask for permission to speak before jumping into the sales question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, will you have any requirement for steel in your Alpine Woodtech right now? Agent did not lead with a supply or price hook, instead opening with a direct requirement check. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Sir, do you buy your commercial grade? Agent only asked one discovery question before abandoning the call, which is below the threshold for a 'partial' pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was terminated early. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, will you have any requirement for steel in your Alpine Woodtech right now? Agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, if you ever have anything in primary, let me know. The closure was a generic 'call me if you need anything' rather than a specific, committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | That JSW's rate is not... my... the rate is not competitive. |
Yes, then it won't work out, sir. I understood. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.583 | 14.4s | 10.3s | 53.3s | 3.4s | 270.8 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello.
agent
5.7s
Hello.
customer
7.0s
Yes, please speak.
हां जी बोलिए जी।
agent
8.2s
Yes sir, good evening. This is Kartik speaking from JSW One.
हां जी सर गुड इवनिंग। कार्तिक ये बात कर रहा था JSW One से।
customer
11.6s
Yes. Speak, please speak.
हां। बोलिए बोलिए जी बोलिए।
agent
13.5s
Yes, yes. Sir, will you have any requirement for steel in your Alpine Woodtech right now?
हां जी हां जी। सर, ये अपने Alpine Woodtech में अभी कुछ requirement रहेगा steel का?
customer
17.3s
No brother, there is none. That JSW's rate is not... my... the rate is not competitive.
नहीं भाई कोई नहीं है। वो JSW का rate नहीं... मेरा... competitive नहीं है rate।
agent
21.5s
Okay.
अच्छा।
customer
22.3s
It's not viable, you see.
पत्ता नहीं खाता है ना।
agent
23.2s
Meaning, competitive in what? Sir, do you buy your commercial grade?
मतलब competitive किस में? सर ये अपना commercial का लेते हो क्या आप?
customer
25.9s
We only buy commercial, yes.
Commercial का ही लेते हैं हां।
agent
27.0s
Okay, okay, okay. Yes, then it won't work out, sir. I understood.
अच्छा अच्छा अच्छा। हां फिर तो सर नहीं बैठेगा। समझ गया।
customer
29.8s
Okay.
ठीक है।
agent
30.6s
Okay. Alright, if you ever have anything in primary, let me know.
ठीक है। चलिए कभी primary में कुछ हो तो बताना।
customer
32.7s
Sure sure sure. Okay.
agent
34.3s
Okay.