Call 21112178834123381 2026-09-02 · Kartikey Chauhan · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | new_registration (campaign_name:medium) |
Audio: clear: Slight background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +2/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked if there was a requirement, but did not ask any of the eight specific discovery questions to understand the customer's business.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current requirement, the agent failed to schedule a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Uh sir, this is Karthik speaking from JSW One. ... Uh sir, you had registered a company called Star On Chemicals on our platform.
Summary
The agent contacted a new registrant from a company named 'Star On Chemicals'. The agent asked if there was a current steel requirement, and the customer said no. The call was then concluded without any discovery, platform education, or scheduling of a specific next step.
Coaching
When a customer says they have no current requirement, you must still proceed with discovery questions to understand their business profile and typical buying patterns for future follow-up.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, this is Karthik speaking from JSW One. ... Uh sir, you had registered a company called Star On Chemicals on our platform. The agent provided a standard, non-pushy opening by identifying himself and referencing the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent only asked if there was a requirement, but did not ask any of the eight specific discovery questions to understand the customer's business. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent mentioned the platform but did not explain any of its benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | If anything comes up, let me know. After the customer stated no current requirement, the agent failed to schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | If anything comes up, let me know. The call ended without a quote, a specific callback date, or a scheduled walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.758 heavy | 16.3s | 5.2s | 50.5s | 4.5s | 298.2 | 0 | 7 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello.
हॅलो.
agent
2.8s
Hello.
हॅलो.
customer
3.5s
Yes.
हां जी.
agent
4.2s
Uh sir, this is Karthik speaking from JSW One.
अ सर कार्तिक ये बात कर रहा था JSW One से।
customer
6.4s
Yes sir?
हां जी सर?
agent
8.4s
From JSW One.
JSW One से।
customer
10.0s
Yes, tell me.
जी बताइए।
agent
10.7s
Uh sir, you had registered a company called Star On Chemicals on our platform.
अ सर ये आपने Star On Chemicals एक रजिस्टर किया था हमारे प्लॅटफॉर्म पे।
customer
14.2s
Okay.
अच्छा।
agent
14.8s
So, yes, yes. So Ankur ji, do you have a requirement for steel in this? In mild steel? HR, CR, or anything?
तो हां जी हां जी। तो अंकुर जी इसमें आपको steel का रिक्वायरमेंट होता है? Mild steel में? HR, CR वगेरा कुछ?
customer
19.7s
No no, not right now, sir. Nothing.
नहीं नहीं, नहीं सर अभी नहीं। नहीं कुछ नहीं।
agent
22.3s
Not right now, but if you usually buy, then you can from our platform, for the steel segment.
अभी नहीं है, मतलब अगर usually खरीदते हो तो आप हमारे प्लॅटफॉर्म से मतलब steel सेगमेंट के लिए।
customer
26.2s
Okay sir.
ठीक है सर।
agent
27.5s
Okay, then I'll send you a message. If anything comes up, let me know.
ठीक है, तो मैं आपको मेसेज कर देता हूं। कुछ आए तो बताना।
customer
29.8s
Okay.
ओके।