Call 21112178834602022 2026-09-02 · Kartikey Chauhan · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Does_not_deal_Steel | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | new_registration (campaign_name:medium) |
Audio: clear: The customer's side has some background noise, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: SS 304, SS 316
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.29
confidence high · +1/−2
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was disqualified before full discovery, but the agent only asked a single clarifying question about MS usage.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent did not ask for a current requirement and instead accepted the customer's disqualification immediately.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
Agent ended the call by marking it as lost, which is not one of the three required positive closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes, Mr. Rao, this is Kartik speaking from JSW One.
Summary
The agent contacted a newly registered user from Satguru Engineering Works. The customer immediately clarified that they do not use Mild Steel (MS) sheets, which is JSW One's primary product, and instead require Stainless Steel (SS 304, 316). The agent confirmed this product mismatch and concluded the call by marking the lead as lost.
Coaching
Even if a lead seems disqualified early, you must still attempt to complete the basic profile verification (NR2) to capture essential data for our records.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, Mr. Rao, this is Kartik speaking from JSW One. Agent gave a standard, professional opening and identified the company registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Agent only verified the company name but failed to ask for procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
The call was disqualified before full discovery, but the agent only asked a single clarifying question about MS usage. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent mentioned the platform but did not explain any of its benefits or features. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent did not ask for a current requirement and instead accepted the customer's disqualification immediately. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
Agent ended the call by marking it as lost, which is not one of the three required positive closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.479 | 13.8s | 15.0s | 40.2s | 3.0s | 252.2 | 0 | 9 | 14 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.6s
Hello?
हॅलो?
customer
2.4s
Yes?
हांजी?
agent
3.1s
Yes, Mr. Rao, this is Kartik speaking from JSW One.
हांजी, राव जी, कार्तिक ये बात कर रहा था JSW One से।
customer
6.2s
From where?
कहां से?
agent
7.0s
JSW One, sir.
JSW One, सर।
customer
8.4s
JSW One?
agent
9.5s
Yes yes, JSW.
हांजी हांजी, JSW।
agent
10.6s
You had registered Satguru Engineering Works, right?
सतगुरु इंजीनियरिंग वर्क्स किया था ना आपने रजिस्टर?
customer
12.8s
Yes, tell me.
हां बताइए।
customer
13.7s
No, where did I register?
नहीं, रजिस्टर कहां पे किया था?
agent
15.4s
Uh, on our platform sir, on JSW.
अह हमारे प्लेटफॉर्म पे सर, JSW पे।
customer
17.4s
Oh, you're saying JSW One. For the sheet, the SS one?
अच्छा, JSW One कह रहे हैं। वो शीट के लिए, SS वाली?
agent
20.5s
Yes, yes, yes, for the sheet, for the sheet.
हां हां हां, शीट के लिए, शीट के लिए।
customer
21.9s
Yes, we had a conversation about that. We don't use MS sheets.
हां, वो पर बात हुई थी। हमारा MS का शीट नहीं लगता है।
customer
25.0s
Okay, okay.
अच्छा अच्छा।
customer
25.6s
We use SS 304, yes.
SS 304 का लगता है, जी।
customer
27.4s
We use SS 304, 316.
SS 304 का, 316 का लगता है।
agent
29.5s
Okay, in MS... you don't need it at all?
अच्छा, MS में, पड़ता ही नहीं है?
customer
31.4s
No, not in MS.
नहीं, MS में नहीं।
agent
32.5s
Okay. Alright sir, then I'll mark it as lost.
अच्छा। ठीक है सर, फिर तो मैं लॉस्ट कर देता हूं।
customer
34.8s
Yes.
जी।
customer
35.5s
Yes.
जी।