Call 21112178910650062 2026-09-11 · Kartikey Chauhan · 3:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 55 turns, clean transcript (0% inaudible) | Hindi | 55 | supply_led (campaign_name:medium) |
Audio: noisy: Background office noise is present throughout. The agent's voice is slightly muffled at the beginning of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
spec_not_available
AGENT: In 2.5 meter, sir, JSW doesn't make it. You will get it up to 2 meter.
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +4/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak, jumping directly into a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; instead of leading with a price or availability signal, he immediately asked for the customer's requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only managed to ask about the customer's current suppliers, failing to cover manufacturing, application, volume, or payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
CUSTOMER: Send a PDF introduction. Your name or send your visiting card. If there's any special requirement, I will contact you.
did well
Qualify
AGENT: Uh sir, do you have any requirement for steel etc. right now?
Summary
The agent contacted a steel trader who immediately requested an HR coil with a 2.5-meter width, a specification JSW does not produce. The conversation then moved to pricing for an alternative size, where the customer raised a strong objection about the price being significantly higher than the local market. The call ended with the agent agreeing to send company information without securing a concrete next step.
Coaching
You must follow the call structure; the customer took control immediately because you skipped the opener, hook, and discovery, jumping straight to a requirement check.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Uh sir, do you have any requirement for steel etc. right now? The agent identified himself and the company but did not ask for permission to speak, jumping directly into a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; instead of leading with a price or availability signal, he immediately asked for the customer's requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | AGENT: Whose? SAIL's? The agent only managed to ask about the customer's current suppliers, failing to cover manufacturing, application, volume, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs; the conversation was limited to a price and spec discussion without framing any benefits. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Uh sir, do you have any requirement for steel etc. right now? The agent successfully confirmed a requirement exists and discussed grade, thickness, and width, even though the customer initiated the spec details. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: Send a PDF introduction. Your name or send your visiting card. If there's any special requirement, I will contact you. The agent accepted the customer's request to send general information, failing to establish a committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | CUSTOMER: The rate is lower in the open market. |
AGENT: Hmm, sir, for 62, 250 is there. Now, the plant's 350 is three rupees higher anyway, sir. |
| send_price_will_think | mishandled | CUSTOMER: Send a PDF introduction. Your name or send your visiting card. If there's any special requirement, I will contact you. |
AGENT: Yes, okay sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.484 | 35.7s | 38.0s | 127.3s | 4.2s | 305.9 | 0 | 27 | 28 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello
हेलो
agent
1.6s
Hello
हेलो
customer
2.4s
Yes
हां जी
agent
3.0s
Yes sir, this is Kartik speaking from JSW One.
हां जी सर, कार्तिक बात कर रहा था JSW One से।
customer
5.7s
Yes, yes.
हां जी हां जी।
agent
6.5s
Uh sir, do you have any requirement for steel etc. right now?
अह सर, अभी steel वगेरह की कुछ requirement रहती है आपकी?
customer
9.5s
Your voice is breaking up.
आपकी आवाज ब्रेक हो रही है।
agent
11.0s
I was saying sir, will you have any requirement for HR etc. right now?
मैं कह रहा था सर अभी HR वगेरह का कुछ requirement रहेगा आपका?
customer
13.6s
Hmm, HR is always required. Will I get HR in 2.5 meter?
हम्म, HR लगे रहता है। ये ढाई मीटर में HR मिल जाएगी क्या?
agent
16.9s
In 2.5 meter, sir, JSW doesn't make it. You will get it up to 2 meter.
ढाई मीटर में सर JSW तो नहीं बनाता। दो मीटर तक मिलेगी।
customer
19.5s
Yes?
हां जी?
agent
20.2s
Sir, do you make 2.5 meter etc.? JSW's only comes up to 2 meter.
सर ढाई मीटर वगेरह बनाते हैं आप? JSW का तो दो मीटर तक ही आता है।
customer
23.1s
Up to 2 meter. Will E350 be available?
दो मीटर तक। E350 हो जाएगा?
agent
25.2s
Yes, 350 will be available.
हां 350 हो जाएगा।
customer
26.8s
Hmm, what's the rate? 8 mm?
हम्म, क्या रेट? 8 mm?
agent
28.7s
The rate for 8 mm is 65 right now.
8 mm का रेट 65 है अभी।
customer
31.1s
How much?
कितना?
agent
31.7s
65, 65.
customer
33.1s
And in 1500, in 1.5 meter?
और 1500 में, 1.5 मीटर में?
agent
35.2s
1500 and 1250 have the same rate, sir.
1500 और 1250 का same ही रेट रहता है सर।
customer
37.6s
Your rate compared to the local market...
लोकल मार्केट से आपका रेट...
agent
39.5s
The local market's?
लोकल मार्केट का?
customer
40.8s
The rate is lower in the open market.
बाजार ओपन मार्केट में कम है रेट।
agent
42.6s
It's lower now?
कम है अभी?
customer
43.6s
Hmm, your rate is very high.
हम्म, आपको रेट तो बहुत तेज है।
agent
45.8s
Hmm, sir, for 62, 250 is there. Now, the plant's 350 is three rupees higher anyway, sir.
हम्म, सर 62 का तो 250 का है ही। अभी प्लांट का 350 तीन रुपये ऊपर तो रहता ही है सर।
customer
49.5s
It's even higher than 62, that's why I told you.
62 से भी तेज है तभी तो आपको बोला मैंने।
agent
51.6s
Hmm.
हम्म।
customer
52.1s
Our shop is here inside Ghaziabad Loha Mandi.
हमारे यहां गाजियाबाद लोहा मंडी के अंदर है शॉप हमारी।
agent
55.0s
Okay.
अच्छा।
customer
55.8s
Hmm.
हम्म।
agent
56.3s
What was the rate in Loha Mandi?
लोहा मंडी में क्या रेट था?
customer
57.8s
Here we just bought yesterday for 60 500.
यहां तो अभी हमने कल लिया है 60 500।
agent
59.7s
60 500, right?
60 500 ना?
customer
60.6s
Hmm.
हम्म।
agent
61.1s
Whose? SAIL's?
किसका? SAIL का?
customer
62.2s
SAIL, JSW, everything keeps coming.
SAIL, JSW सब आता रहता है।
agent
63.9s
No, which one is it now, sir?
नहीं अभी कौनसा है सर?
customer
65.4s
Both keep coming to me.
दोनों ही आते रहते हैं मेरे पास।
agent
66.5s
Oh, you used to take it mixed.
अच्छा मिक्स में ले लेते थे आप।
customer
67.8s
Yes, sometimes I get one, sometimes I get the other.
हां, कभी कोई मिल जाता, कभी कोई मिल जाता।
agent
69.9s
Hmm hmm.
हम्म हम्म।
customer
71.4s
Hmm.
हम्म।
agent
72.6s
From 60 500 to 60 900 was there on Monday. But yesterday they increased our rate by one rupee.
60 500 से 60 900 Monday को तो था। लेकिन कल एक रुपये रेट बढ़ा दिया इन्होंने हमारा।
customer
77.2s
The thing is, in the local market, you can still get the previous rate, right?
ऐसा है ना, लोकल मार्केट में अभी अभी पिछला रेट मिल जाता है ना।
agent
79.7s
Okay.
अच्छा।
customer
80.7s
Yes.
हां।
agent
81.0s
In the local market...
लोकल मार्केट में...
customer
81.9s
People have existing deals, so they keep selling.
लोगों में सौदा पड़ा हुआ है तो काटते रहते हैं।
agent
84.1s
Yes, that can happen.
हां, वो हो सकता है।
customer
86.1s
Look, if the rate falls, then we can make a deal, I feel.
देखो चलो गिरता है रेट, तो बात बन सकती है अपनी तो मुझे लग रहा है।
agent
88.8s
You, you just once, your that...
आप आप एक बार ना, अपने वो...
customer
89.8s
Send a PDF introduction. Your name or send your visiting card. If there's any special requirement, I will contact you.
PDF introduction सा डाल दो। अपने नाम या visiting card डाल दो। कोई special requirement है तो मैं आपसे contact कर लूंगा।
agent
94.2s
Yes, okay sir.
हां, okay sir.
customer
95.5s
Alright.
चलिए।