34972178964785042 · Call

Call 34972178964785042 2026-09-17 · Kartikey Chauhan · 7:23

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	Onboarded	full conversation 57 turns, clean transcript (0% inaudible)	English	57	supply_led (campaign_name:medium)

Audio: clear: The customer sometimes refers to the agent 'Karthikeya' as 'Karthikeyan'. This has been transcribed as spoken.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

6.0/10

short or unclear

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.32

confidence high · +26/−24 from 62 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The agent did not lead with a supply or price hook, instead opening directly by asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The customer's lengthy complaint about past service prevented a structured discovery; only 2 of 6 key areas (product manufactured, payment terms) were covered.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Opener & permission

Hello, uh, JSW, good evening. Karthikeya this side from JSW One.

Pitch (2-3 USPs)

Sir, we do have, if you ask for any regular running item, we have it in stock all the time. Stocking won't be an issue.

Summary

The customer, a manufacturer of metal ceilings, began by complaining about poor communication and lack of delivery commitment from JSW in the past. The agent listened to the grievance, differentiated himself from the past experience, and pitched JSW One's stock availability and responsiveness. While the customer had no current requirement, they agreed to receive an email with a list of regularly stocked items to facilitate future orders.

Coaching

When a customer opens with a long complaint, acknowledge it briefly, then try to reset the call with your hook to establish value before getting pulled into problem-solving.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Hello, uh, JSW, good evening. Karthikeya this side from JSW One. Agent introduced himself and the company, and used the customer's company name; permission to speak was implicitly granted by the customer's immediate and detailed engagement.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not lead with a supply or price hook, instead opening directly by asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	2	0.0	I am the manufacturer of the metal ceiling. The customer's lengthy complaint about past service prevented a structured discovery; only 2 of 6 key areas (product manufactured, payment terms) were covered.
SL4 Pitch (2-3 USPs)	1	pass	–	1.0	Sir, we do have, if you ask for any regular running item, we have it in stock all the time. Stocking won't be an issue. The agent pitched USPs (stock availability, delivery speed) that were directly relevant to the customer's primary complaint about poor delivery commitment.
SL5 Qualify	2	pass	–	2.0	I just wanted to know whether you have any MS steel requirement currently? Agent asked if a current requirement existed, and the customer confirmed they had none at the moment.
SL6 Closure with next step	1	pass	–	1.0	Okay, I'm, I'll share relevant details on your mail. Just connect with me whenever you have requirement, sir. Alright? Agent established a clear next step of sending an email with stock details, as requested by the customer, to enable future business.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	handled	from your team no one is ready to will and give certain commitment. Everybody is there talking, first we have to invest the money, then only whenever they are having material they want to sell.	I don't know who were you in contact with the last time. But like if you share any inquiries with me, I'll share rates with you. If possible right away.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.287	65.6s	162.7s	214.7s	8.3s	300.0	0	28	29	5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Hello?

agent

1.8s

Hello.

customer

2.9s

Hello, yes.

agent

4.0s

Hello, uh, JSW, good evening. Karthikeya this side from JSW One.

customer

8.2s

JS?

agent

8.9s

JSW sir, Jindal Steels.

customer

10.8s

Okay.

agent

11.6s

Uh yes sir, you are from Ceflo Technologies was registered on our platform. So I just wanted to know whether you have any MS steel requirement currently? In your firm?

customer

18.3s

We are having enough requirement but from your team no one is ready to will and give certain commitment. Everybody is there talking, first we have to invest the money, then only whenever they are having material they want to sell.

agent

27.3s

Uh so commitment of material or

customer

28.8s

Material delivery. When we are sending one line email, I am required so and so material means, immediately someone should respond, yes sir, we are having so and so stock. Hmm hmm. Like that email. Then only we can do something. Or else if you stock not having also, sir this is the material and this is the lead time. If you say yes, then only we are able to arrange. Like that commitment we are expecting. But from your team everybody is talking like a banking call center persons. These kind of things means we cannot run the production show. Because volume of the material is not in a thousands, it is nearly one crore.

agent

51.5s

Hmm hmm.

customer

52.4s

Hmm? Everybody is asking the money. Once we paid the money, when material is going to deliver, nobody is know. Then in this condition who will make the advance payment?

agent

59.2s

I mean sir, you purchase GP coil if I can see from your last requirement. That is readily available. I can deliver it to you within three days.

customer

64.7s

Delivery is done, it is required three days means what sir? See, my customer when they are confirming the order, one minute, listen my conditions. Hmm hmm. This is not a regular automobile company. If it is a automobile company, they are having monthly plans, accordingly they are going to buy. Hmm hmm. Our nature of business is very dynamic. Morning architect will give one drawing, evening they are asking the delivery. That kind of situation we are going to face. Horrible situation. So that reason, if you are willing to deal with Ceflo, who is who is your Bangalore coordinator? Share me his number. Whenever we are sending the enquiry, within half an hour or one hour, you must respond that email. Sir, this is the stock, this is the lead time. Then only we required or not required, shall we continue or not to continue, we can come to the conclusion. Without having these kind of information, we are unable to continue with the JSW sir. Sorry to inform you that, but this is the situation we are facing.

agent

98.2s

Hmm hmm. Sir, not within half an hour, but we do give rates within two hours. That is our uh TAT. To share rates with you.

customer

105.0s

And

customer

106.0s

your communication and our communication is not matching.

agent

108.9s

Hmm hmm.

customer

109.8s

Hmm?

agent

110.3s

I mean I don't know who were you in contact with the last time. But like if you share any inquiries with me, I'll share rates with you. If possible right away. Otherwise

customer

115.2s

No, my, no. At the moment when you required, I don't have requirement. When I am having requirement, at that time you should respond, sir.

agent

120.8s

That time you did not get rates before.

customer

122.8s

Sorry, sir?

agent

123.6s

I mean sir, you're saying

customer

124.5s

See, you are having material because of that I have to buy means that not possible. When I am having requirement, at that time I am going to ask you. I am not a trader, I am the manufacturer of the metal ceiling. When my customer requirement will come, at that time we are going to ask you to respond.

agent

134.8s

Hmm hmm.

customer

135.3s

Without requirement if I am buying and keeping the stock means, who will give that advance money?

agent

139.2s

Hmm hmm. Sir, we do have, if you ask for any regular running item, we have it in stock all the time. Stocking won't be an issue.

customer

144.4s

You can you can send me a mail. So and so item regularly we are having ready stock. Whenever you required, within a day time we are going to ensure the delivery. Such kind of email confirmation you can do. You are having my email address already.

agent

153.2s

Yeah, I do have it.

customer

154.2s

If you are having my email address, you can give the proper confirmation and when I am going to ask you the enquiry, at the same time you can confirm the current rate. If we are getting better prices, better support in terms of delivery, why can't we get delayed? Immediately we will buy.

agent

164.7s

Hmm hmm. Yes sir, I do understand. We also want to deal like, close the order the same day. So, okay, I'll send you a mail, sir, with relevant details. Just drop your details either on my mail or number and I'll just revert to you.

customer

173.2s

No, today I can't drop any email because I don't have requirement for the day.

agent

176.8s

Yeah, not today, whenever you have. For future.

customer

178.7s

Whenever I am having the requirement, I will ask you. Then you have to support with the correct amount of information. Then only it is become order conversion. Or else it is just simply enquiry, general enquiry only.

agent

186.8s

Hmm hmm hmm. Okay, got that.

customer

188.3s

Okay sir, what is your good name?

agent

189.8s

Uh my name is Karthikeya. Karthikeya Chauhan.

customer

192.2s

Karthikeya Chauhan. Last time also Chauhan ji had a conversation with me.

agent

196.5s

With me?

customer

197.5s

Yeah, this name once I heard.

agent

199.8s

Hmm, sir, uh did you share any inquiry with me?

customer

202.5s

I hope.

agent

203.5s

Uh so because on our system your last inquiry is of November last year.

customer

207.0s

Just a minute. Karthikeyan, right?

agent

208.9s

Yeah.

customer

209.5s

Karthikeyan Chauhan. Yes, your email ID already having. I am going to reply you with the test email, okay?

agent

215.2s

Hmm hmm hmm.

customer

220.0s

Just a minute. Test mail. Test mail I have sent you. Just check once. Your earlier number is 9004103165, is it correct?

agent

228.2s

Yeah, that is my personal number, yeah.

customer

230.5s

Yeah.

agent

232.0s

So, I think I sent you an email before.

customer

234.2s

For the email, however you want, what I required, that one, that style you have not sent. Whatever the item you are having regular stock, you have to reply us, send a mail. These items we are keeping regular stock. Whenever you require, within a day time we will ensure the delivery. You have to send such kind of email. Then only it will help you to grab the opportunity to supply directly.

agent

248.2s

Okay, got that, got that. Okay, I'm, I'll share relevant details on your mail. Just connect with me whenever you have requirement, sir. Alright?

customer

253.8s

Okay Karthikeyan ji. Fine, thank you.

agent

256.0s

Okay.