Call 21112178904039641 2026-09-10 · Kartikey Chauhan · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 7 turns, clean transcript (0% inaudible) | English | 7 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor line noise and rustling towards the end of the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +1/−4
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified the company but failed to use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the call ended after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent greeted the customer and introduced themself and JSW One. The customer responded with 'Sorry?' and the call ended immediately after. No business-related information was exchanged due to the extremely short duration of the conversation.
Coaching
In your opener, remember to use the customer's name and ask for permission to speak to build rapport and secure their attention.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Karthik this side from JSW One. The agent greeted and identified the company but failed to use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the call ended after the introduction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any pitch could be made. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify the lead. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no closure or next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.615 | 3.2s | 2.0s | 42.8s | 1.6s | too short | 0 | 3 | 4 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
agent
1.1s
Hello.
customer
1.7s
Hello?
agent
2.4s
Hello, sir, good evening.
customer
3.8s
Good evening.
agent
4.6s
Karthik this side from JSW One.
customer
6.6s
Sorry?