Call 34972178964776132 2026-09-17 · Kartikey Chauhan · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 8 turns, clean transcript (12% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Slight echo on the customer's line, but speech is generally intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.15
confidence high · +5/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and JSW but failed to ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook entirely and jumped directly into a qualifying question, failing to provide a price or availability signal.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked only one discovery question, which is below the threshold of 3 for a 'partial' score.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, is there any requirement in your company right now?
Summary
The agent introduced himself and immediately asked if the customer had a requirement for their roof sheet manufacturing unit. The customer denied being a roof sheet manufacturer and stated they had no current need. The call ended immediately after this exchange.
Coaching
You need to secure permission to speak and deliver the supply-led hook at the start of the call; jumping straight to questions led to an immediate shutdown from the customer.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hi sir, good evening. This is Karthik calling from JSW. The agent introduced himself and JSW but failed to ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook entirely and jumped directly into a qualifying question, failing to provide a price or availability signal. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | You have a roof sheet manufacturing unit, right? The agent asked only one discovery question, which is below the threshold of 3 for a 'partial' score. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and the agent did not pitch any USPs before the call ended. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement in your company right now? The agent successfully asked if the customer had a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after the customer denied having a requirement; no next step was proposed or agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.631 | 7.7s | 4.5s | 37.8s | 4.0s | 272.7 | 0 | 3 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello
हॅलो
unknown
1.9s
[inaudible]
agent
2.8s
Hi sir, good evening. This is Karthik calling from JSW.
हाय सर गुड इवनिंग, कार्तिक बात कर रहा था JSW से।
customer
5.8s
Uh sir, good morning sir. Good evening sir.
अ सर गुड मॉर्निंग सर, गुड इवनिंग सर।
agent
8.0s
Yes, yes. Sir, is there any requirement in your company right now? You have a roof sheet manufacturing unit, right?
हांजी हांजी। अभी सर, अ, रिक्वायरमेंट है क्या आपके कंपनी में? रूफ शीट मैन्युफैक्चरिंग यूनिट है आपका?
customer
12.2s
No, no sir, no sir.
नहीं, नहीं सर, नहीं सर।
agent
13.5s
There isn't any right now.
अभी ऐसी है नहीं।
customer
14.8s
Okay sir, thank you.
ओके सर, थैंक यू।