Call 21112178895344331 2026-09-09 · Kartikey Chauhan · 0:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | short or unclear only 4 turns - short exchange, limited evidence to score | Hindi | 4 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak before the call ended.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call ended immediately after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself and JSW One. The customer asked for clarification on the company name, and the call disconnected immediately after. No business was discussed.
Coaching
The call was too short for a full pitch, but remember to always include the customer's name and ask for permission to speak in your opening.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, good evening. This is Karthik speaking from JSW One. The agent did not use the customer's name or ask for permission to speak before the call ended. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended immediately after the introduction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call was too short to reach the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify the lead. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended before a next step could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.689 | 3.1s | 1.4s | 22.5s | 3.1s | too short | 0 | 2 | 2 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
हेलो?
agent
1.7s
Hello?
हेलो?
agent
2.3s
Yes sir, good evening. This is Karthik speaking from JSW One.
हां सर, गुड इवनिंग। कार्तिक'ए बात कर रहा था JSW One से।
customer
5.0s
From where?
कहां से?