Call 21112178584221831 2026-08-04 · Kartikey Chauhan · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | English | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor crosstalk in the beginning but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +3/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead asking directly for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately raised past objections and ended the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 2 objections
you did not answer:
price send_price_will_think
The the price wasn't comp- wasn't, didn't work out for me.
If I do have something, I will get in touch with you guys, all right?
did well
Qualify
You have any steel requirements at the end?
Summary
The agent contacted a customer from a trading company who had prior negative experiences with JSW One. The customer immediately brought up past issues with price and MOQ to shut down the conversation. The agent did not attempt to handle these objections and agreed to end the call.
Coaching
When a customer raises a past objection like price or MOQ, acknowledge it and pivot to what's different now instead of immediately ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh, this is Abhishek calling from JSW One. Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | You have any steel requirements at the end? Agent did not lead with a supply or price hook, instead asking directly for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately raised past objections and ended the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, so no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | You have any steel requirements at the end? Agent successfully asked if a current requirement exists, even though the customer deflected. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll drop you a text. We'll connect with you. The next step was a vague promise to 'connect', not a specific, committed action like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | The the price wasn't comp- wasn't, didn't work out for me. |
Okay. Sure, sure. |
| send_price_will_think | mishandled | If I do have something, I will get in touch with you guys, all right? |
Okay. Sure, sure. I'll drop you a text. We'll connect with you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.457 | 12.2s | 14.5s | 45.3s | 4.5s | 255.7 | 0 | 6 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
agent
1.2s
Hello sir.
customer
1.9s
Yes.
agent
2.5s
Uh, this is Abhishek calling from JSW One.
customer
5.3s
Yeah.
agent
6.0s
Sir, I'm talking from JSW. You know Universal Steel Trading. You have any steel requirements at the end?
customer
10.8s
I have, but then I haven't gotten your, where are you calling from exactly?
agent
14.6s
I am talking from sir JSW One, Mumbai office.
customer
17.2s
Ah, fine. I've tried inquiring with you guys two to three times. The the price wasn't comp- wasn't, didn't work out for me. So it's fine. And plus MOQ. So it's fine. If I do have something, I will get in touch with you guys, all right?
agent
26.6s
Okay. Sure, sure. I'll drop you a text. We'll connect with you.
customer
29.0s
All right.
agent
30.0s
Thank you sir.