Call 21112178972736921 2026-09-18 · Kartikey Chauhan · 1:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise on the agent's side (call center environment), but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
geo: policy_excluded
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.03
confidence high · +8/−7
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked what the customer does (1/6 questions); the customer volunteered their monthly tonnage, but the agent did not ask for it.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I said sir, what is the requirement for right now?
Summary
The customer, a large-volume (200 MT/month) manufacturer in Jaipur, requires CR and HR steel. The call did not progress because the customer insisted on an in-person meeting, which the agent stated was not possible in Jaipur due to the e-commerce sales model. The call ended without any next steps.
Coaching
You must follow the pitch structure; by skipping the opener and hook, you lost control of the call and allowed the customer to derail it with a process objection you couldn't overcome.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, this is Kartik speaking from JSW One. The agent identified himself and the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Okay sir. What do you need now? CR, GP? The agent did not provide a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | what do you do? The agent only asked what the customer does (1/6 questions); the customer volunteered their monthly tonnage, but the agent did not ask for it. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs; the conversation was sidetracked by the customer's request for a meeting. |
| SL5 Qualify | 2 | pass | – | 2.0 | I said sir, what is the requirement for right now? The agent successfully asked if a current requirement exists, prompting the customer to detail their needs. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | It's not possible in Jaipur. The call ended after the agent stated an in-person meeting was not possible, with no next step agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.413 | 20.0s | 28.4s | 64.6s | 4.9s | 312.0 | 0 | 11 | 12 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
1.0s
Hello.
customer
1.5s
Yes.
हां जी।
agent
2.2s
Yes sir, this is Kartik speaking from JSW One.
हां जी सर, कार्तिक बात कर रहा था JSW One से।
customer
4.4s
Yes.
हां जी।
agent
5.2s
Yes sir, this Power Fab- Fabricators, were you saying something?
हां सर, ये Power Fab- Fabricators कुछ बोल रहे थे आप?
customer
8.4s
Yes.
जी।
agent
8.9s
Okay sir. What do you need now? CR, GP?
अच्छा सर। क्या चाहिए अभी? CR, GP?
customer
10.9s
Huh?
हैं?
agent
11.6s
I said sir, what is the requirement for right now? HR, CR, GP, what do you do?
मैंने कहा सर अभी किस चीज का रिक्वायरमेंट है? HR, CR, GP, क्या करते हो आप?
customer
14.4s
Where are you calling from?
आप कहां से बोल रहे हैं?
agent
15.5s
I am speaking from JSW, sir.
मैं सर JSW से बात कर रहा हूं।
customer
17.1s
No, absolutely right. We keep getting calls from you. But last time also I had requested them, you, that please send someone so that we can discuss directly. In person. Right? So we also need CR. We need CR, HR. Yes. In CR, we need from point nine to one mm. Slitted as well as coils. And in HR, we need sheets.
नहीं, बिल्कुल right. आपके यहां से फोन आते रहते हैं। मगर मैंने पिछली बार भी उनसे आपसे request की थी कि please send someone so that we can discuss directly. In person. है ना? तो हमें CR भी चाहिए होता है। We need CR, HR. हां। CR में point nine से लेकर one mm तक चाहिए होता है हमको। Slitted as well as coils. And HR में हमको sheets चाहिए होता है।
agent
32.1s
Okay.
अच्छा।
customer
32.6s
Yes. Meaning starting from one point eight mm up to ten, twelve mm.
हां। मतलब one point eight mm से स्टार्ट करते हुए up to ten, twelve mm.
agent
36.1s
Okay.
अच्छा।
customer
36.9s
And we have a consumption of around two hundred tons per month.
और करीब-करीब दो सौ टन पर मंथ का कंजम्पशन है हमारे यहां।
agent
39.7s
Okay. Sir, but ours is an e-commerce platform, right? So what is the importance of an in-person meeting like that? If you want, we can have a meeting on Zoom.
अच्छा। सर बट अपना ना ये e-commerce platform है, है ना? तो वैसा in-person meeting का क्या importance है? आप चाहो तो Zoom पे मीटिंग कर लेते हैं।
customer
44.9s
For me, that is not possible for me. We can talk through someone.
मेरे से वो मुझे possible नहीं है। किसी के जरिए से बात कर सकते हैं।
agent
47.3s
Otherwise, there is an office in Noida, you can go and meet there.
वैसे तो फिर Noida में ऑफिस है, आप वहां जाके मिल सकते हो।
customer
49.7s
Someone, someone's, you will have to send someone.
किसी को, किसी का, आपको भेजना पड़ेगा।
agent
51.7s
It's not possible in Jaipur.
जयपुर में possible नहीं है।
customer
53.1s
Okay, not in Jaipur, right?
अच्छा, जयपुर में ना?