21112178835062332 · Call

Call 21112178835062332 2026-09-02 · Kartikey Chauhan · 1:23

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	No_requirement	full conversation 18 turns, clean transcript (0% inaudible)	Hindi	18	new_registration (campaign_name:medium)

Audio: clear: The audio quality is good and the conversation is easy to follow.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +2/−2 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The customer stated they are not yet operational, so the agent did not proceed with any discovery questions.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified Although the agent identified no current need and a future timeline ('December'), they failed to schedule a specific callback date.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended without a quote, a scheduled walkthrough, or a specific callback date being confirmed.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

Yes, Vijay ji, good evening. This is Kartik speaking from JSW One, sir.

Summary

The customer from L K Enterprises stated they had spoken to an executive before and are currently setting up their business. They anticipate a requirement around December but are not ready to place orders now. The agent acknowledged the situation and clarified the timeline but did not schedule a specific follow-up, ending the call by noting he would add comments.

Coaching

When a customer gives a future timeline like 'December', your primary goal becomes securing a specific callback date to re-engage them then.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Yes, Vijay ji, good evening. This is Kartik speaking from JSW One, sir. The agent provided a polite and standard opening, correctly identifying the company registration.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	The agent only verified the company name before the customer explained their situation, not hitting the threshold of 2 questions for a partial pass.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	The customer stated they are not yet operational, so the agent did not proceed with any discovery questions.
NR4 Platform education	1	fail	–	0.0	The agent did not get an opportunity to explain the platform's benefits as the customer had no immediate requirement.
NR5 First opportunity identified	2	fail	–	0.0	it will be done around December. Although the agent identified no current need and a future timeline ('December'), they failed to schedule a specific callback date.
NR6 Closure - one of three outcomes	2	fail	–	0.0	I will add the remaining comments in this. The call ended without a quote, a scheduled walkthrough, or a specific callback date being confirmed.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.486	17.4s	18.4s	47.2s	4.2s	279.3	0	9	9	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.3s

Hello

हॅलो

agent

2.8s

Hello

हॅलो

customer

3.7s

Yes, hello.

हांजी हॅलो

agent

4.7s

Yes, Vijay ji, good evening. This is Kartik speaking from JSW One, sir.

हांजी विजय जी गुड इवनिंग कार्तिक ये बात कर रहा था सर JSW One से

customer

8.0s

From where, sir?

कहाँ से सर?

agent

8.9s

JSW One, sir.

JSW One सर

customer

10.0s

Oh JSW, yes Kartik ji, tell me.

अच्छा JSW, हांजी कार्तिक जी बोलिए

agent

11.3s

Yes. Sir, you had registered one L K Enterprises, so do you have a steel requirement in this?

हांजी सर ये आपने L K Enterprises एक रजिस्टर किया था तो अपना इसमें steel का requirement रहता है?

customer

15.1s

Sir, I think I had spoken to one of your executives before this.

सर आपकी शायद एक executive से बात हुई थी मेरी इससे पहले

agent

17.8s

Yes.

हांजी

customer

18.4s

So we had a good conversation with them, but they had said that we won't talk about placing orders etc. right now, because we are currently setting up. Once that setup is complete, then we will talk to them further about this.

तो उनसे हमारी काफी अच्छी बात-वात हो गयी थी पर लेकिन उन्होंने कहा था की अभी order place वगेरा की बात नहीं करेंगे क्योंकि अभी हम setup कर रहे हैं वो setup पूरा हो जाएगा फिर हम उनसे बात करेंगे इस बारे में आगे

agent

26.3s

Okay okay okay. So it's going to take time, two-three months?

Okay okay okay तो अभी इसमें टाइम लगने वाला है दो-तीन महीने?

customer

29.1s

Yes, it will take one to two quarters.

हां एक से दो quarter लगेगा

agent

31.2s

I see. Could it go until next year as well?

अच्छा next year तक भी जा सकता है?

customer

33.2s

No no, not that far, but yes, it will be done around December.

नहीं नहीं इतना दूर भी नहीं लेकिन हां December के करीब तक हो जाएगा

agent

36.1s

Okay, okay. Alright sir, if you have to share anything through the application, I will add the remaining comments in this.

ठीक है ठीक है चलो सर कुछ application के थ्रू शेयर करना मैं इसमें बाकी comment डाल देता हूँ

customer

40.3s

Okay sir, okay.

ठीक है सर okay

agent

41.7s

Okay sir.

Okay सर